About the role
Reporting to the Director of Customer Financial Services, the Business Improvement Manager will lead the Trust Service Centre and drive uplift across reporting, process and culture. You will also provide support to the Director in the preparation of corporate budgets, financial planning, reporting, and monitoring systems. A key part of the role will be to review and improve reporting tools and metrics to support effective decision-making by senior management, contribute to fostering a culture of continuous improvement and support change initiatives that improve efficiency and customer outcomes.

Key responsibilities

• Provide strategic direction to the Trust Service Centre and apply delegated powers to resolve complex issues, especially those involving testamentary and statutory trusts
• Oversee the advice to internal and external stakeholders on trust matters, including fee estimates and statutory obligations
• Lead the development and ongoing refinement of performance reporting, including dashboards and key metrics
• Review current systems and processes, identifying opportunities for improvement and implementing changes where appropriate
• Contribute to financial management processes including budgeting, reporting and compliance oversight
• Ensure appropriate governance, risk management and quality control measures are in place
• Support change management activities across Customer Financial Services in collaboration with other teams

This is an exciting permanent full-time opportunity based in our Brisbane CBD office. Please download the role description for more information.

About you

The following attributes are essential to your success in this role:

• Experience in administering Trustee services and managing complex client files will be highly regarded
• Demonstrated experience leading a team
• Strong operational and people management capability
• Demonstrated ability to analyse and improve business processes
• Experience with reporting tools and systems, and the ability to present complex information in a clear and practical way
• Understanding of compliance obligations relevant to trust and financial administration
• Ability to support and lead change initiatives and contribute to broader strategic priorities
• Strong communication and stakeholder engagement skills

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing
• Flexible work arrangements to support a work life balance

Interested in applying?

Please provide the following information:

• Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than two pages) outlining your motivation and ability that demonstrate the ‘Key capabilities' required to perform the ‘key responsibilities' of the role.
• Contact details for two referees. At least one referee should have a thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public sector employee, please nominate a referee who can report on your public sector employment.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.