Are you looking to join a supportive, high-performing team—where you’ll sharpen your skills, gain expert guidance, and build a meaningful career?

If this sounds like you, keep reading.

At NGS Structural Engineers, we’re offering more than just a job. this is your opportunity to work alongside true professionals, grow in a team that values your contributions, and be part of something bigger. If you’re ready to step into a role where your attention to detail and ingenuity make a real difference, read on!

About you:

You’re the kind of person who makes things run — not just smoothly, but better than before. In this key leadership role, you’ll take ownership of our internal operations and become the genius behind our engine room that powers our business forward. By refining systems, managing reporting, and streamlining onboarding and compliance, you’ll empower the team to focus on what they do best — delivering exceptional work.

You’ll work closely with the Managing Director to free up their time for strategic leadership and client relationships. That means stepping in with confidence, solving problems before they escalate, and creating clarity where things feel messy. You won’t just be maintaining operations — you’ll be refining them, building structure where needed, and implementing the processes that will take us to our next stage of growth.

We’re looking for someone who’s been in the trenches of a small to mid-sized business — someone who’s rolled up their sleeves, cleaned things up, and built systems that last. Experience in the construction industry (ideally structural engineering) will serve you well here.

If you thrive on structure, operational clarity, and getting things done without the fuss — keep reading.

About us:

Hi, we are NGS Structural Engineers, and in everything we do, we believe we solve our customers problems. The way we solve their problems is by listening to our clients and understanding their goals so that we can deliver creative, refined, and robust structural solutions. We tailor those solutions to their needs. It’s the most rewarding part of what we do, and we’ve been doing it for 23 years. We have established ourselves with an amazing reputation as one of the best structural engineers on the Gold Coast. We have a great supportive team that stick around, in fact, our very first is still working for us today. We’re a small team who value the quieter, more introspective side of our work. We’re engineers and are great at putting our head down and crunching numbers, give us a weeklong deep dive into the latest spreadsheet developments, however, we know that to do what we do best, we need someone who can represent our team to the outside world — with energy, professionalism, and a great attitude.

We pride ourselves on good vibes, extreme ownership, and providing an exceptional customer experience. We’re on the bus with leveling up the size of projects we work on through our growth mindset and ethics.

We’re now looking for a confident and capable Operations Lead to take charge of the systems, processes, and day-to-day operations that support our growing team. This is a hands-on leadership role where you’ll work closely with the Managing Director to bring clarity, structure, and momentum to the business. If you’re someone who thrives behind the scenes—building smart systems, solving operational challenges, and keeping a talented team moving forward—we’d love to meet you.

Key accountabilities:

Attend weekly team meetings, document actions, and follow up with team members

Maintain and improve SOPs, including video and written procedures in Microsoft Loop

Support project management: update task lists, coordinate communication, and track project status

Keep project tracking tools, calendars, and action registers accurate and current

Identify and implement automation opportunities for project lifecycle management

Prepare quarterly KPI reports, schedule reviews, and provide insights for team discussions

Support our payroll officer with maintaining staff records including contracts, leave balances and requests

Manage internal compliance registers (e.g. WHS, policy reviews)

Coordinate recruitment activities: job ads, applicant screening, interview scheduling, onboarding

Monitor operational expenses, setup payments for director approval, and subscription renewals

Support financial reporting: extract data, review IT invoices, assist with budgeting

Maintain software registers, manage renewals, and assess cost efficiencies

Provide leadership and direction to the on-site Administration Assistant

Work with the Managing Director to improve internal systems and scale operations

Identify and implement improvements aligned with “Start With Why” and “Never Lose a Customer Again” principles

Skills & qualifications:

Attention to detail and ability to follow through on tasks accurately

High school certificate or equivalent;

Highly organised, independent, and proactive

Experience as an Operations Manager, Business Manager or similar related discipline for a small to medium size organisation where you have been required to clean things up, build structure from scratch and implement process.

Industry experience in the construction industry, ideally structural engineering, is strongly preferred

Proficiency in Microsoft Office Suite (Outlook, Word & Excel).

Proficiency in cloud systems: MS365, Sharepoint, Teams, WorkflowMax, Timeslice, Xero, Zendesk

Excellent organisational and time-management skills.

Clear written and verbal communication skills.

Ability to handle multiple tasks and prioritise effectively.

Professional demeaner with a customer focused attitude

Ability to work independently as well as part of a small team.

Why work with us?

Professional Development & Industry Exposure
Gain hands-on experience and insights into the construction industry, with opportunities to grow your skills and career in a supportive environment.

Supportive, People-First Team
Be part of a welcoming group where collaboration, good energy, and having each other’s back is how we get things done.

Relaxed, Pet-Friendly Office
Enjoy a welcoming atmosphere — even the Managing Director’s dog is part of the team, adding to our calm and personable workplace culture.

Permanent Part-Time Role
Enjoy stability and security with a permanent part-time position, 22 hours per week.

Flexible Work Arrangement
Choose how you structure your week — flexibility is built in, allowing you to work the hours in a way that suits your lifestyle and productivity.

Competitive Salary
$90,000 per annum (pro-rata) plus superannuation, reflecting the value we place on your expertise and contribution.

This is a role for someone who brings clarity, keeps things moving, and is ready to grow with a business that values ownership, initiative, and doing things properly. If you’re someone who thrives on structure, takes pride in keeping things organised, and enjoys being the steady hand behind a high-performing team, we’d love to hear from you.

If this sounds like you, please send an email to [email protected] and attach the following information:

Your updated cv

In your cover letter, tell us about a time you stepped up, led the way, and improved how something worked — we want to hear how you made a real difference.

At least two professional contact references (please provide business name, contact name and phone number)