Welcome to IBN Corporation and thank you for your interest in joining our team.

IBN Corporation is proud to serve as the Trustee for the Mining Area C (MAC) Agreement between BHP Billiton Pty Ltd and the IBN Claim Group – representing the Yinhawangka, Banyjima, and Nyiyaparli peoples of the Pilbara region.

Established in 2001, IBN is a charitable organisation committed to advancing the social, economic, and cultural wellbeing of our Members. We deliver a broad range of programs and services across key areas such as health, education, housing, culture, enterprise development, and employment.

Our head office is located in South Hedland, Western Australia, approximately 350 kilometres north of the Mining Area C Project, with additional offices in Perth, Tom Price, and Karratha, enabling us to stay closely connected, remain accessible and responsive to the IBN membership.

We look forward to the possibility of working together in shaping a stronger, more vibrant future, making a lasting impact to the IBN Membership and wider community.

The Opportunity

As a Member Services Officer you are responsible for providing administrative support through a variety of tasks to ensure efficient office operations in the Member Services team. Your role will be the first point of call for all visitors to the organisation and is essential in ensuring quality customer service standards that are responsive to needs of the Members and the wider community. Your role also provides support to senior management, staff and support the overall delivery of the Member Services functions.

The Role

Key Responsibilities include but not limited to:

• Provide a welcoming and safe environment for clients and visitors.

• Manage and direct telephone enquires efficiently and appropriately.

• Assisting with Member and staff enquires.

• An efficient and courteous response to all enquires in accordance with established procedures to ensure the best quality systems and delivery of services.

• Registrations of community program applications as required.

• Facilitate End to End support processing of community programs applications.

• Where practical provide outreach to vulnerable Members in the IBN community for support.

• Ensure effective and efficient administration of IBN records and follow record management procedures.

• Accurately record information, manual and electronic documents and databases.

• Assist the Assistant Manager Member Services in the smooth running of the community programs function.

• Provide access to building infrastructure locally for visitors and vendors.

• Provide accurate information to internal and external stakeholders or refer enquires as necessary.

• At all times performs duties in accordance with organisational policies and standard operating procedures.

• Continuously conducts themselves in accordance with the IBN Code of Conduct, HR policies and Work Health and Safety policies.

• Other duties as directed

The Requirements

Essential

• Excellent written and verbal communication skills, with a keen attention to detail.

• Ability to work independently and collaboratively within a team.

• Adaptable and open to learning new skills and methodologies.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

Desirable

• Experience in working with Aboriginal people and understanding Aboriginal Australian culture.

• Experience in the community sector highly regarded.

Qualifications

• Certificate III in Administration or progress towards the same highly regarded.

Appointment requirements

• National Police Check (no older than 6 months and renewed every 3 years).

• Valid Western Australian Driver’s Licence (not Learner’s permit).

The Perks

• Above Award rates

• Staff benefits including Physical Exercise allowance and discounted health insurance

• Not for profit Salary packaging up to $18,550 (tax free) per annum

• 5 weeks annual leave

• Employee Assistance Program

• Vibrant and collaborative team culture

For a confidential enquiry and discussion please call Rebecca Gordon 0473 814 877 or email [email protected] for further information.

Please apply directly through SEEK with a CV and brief cover letter outlining why you are interested in the role and how your experience meets the requirements. Shortlisting will commence immediately and will include initial phone screening.

Note

IBN may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. Only short-listed candidates will be contacted.

This opportunity is only open to candidates with the right to work in Australia.

IBN Members, Aboriginal and Torres Strait Islander members of the community are encouraged to apply.

IBN does not accept unsolicited résumés, fees, or associated costs from recruitment agencies, search firms, or third parties.