• Build and inspire a team for a services supporting people with mental health needs to positively work towards their wellbeing goals
• Fixed term role until 30 June 2027 | Full time
• Seymour & Greater Shepparton Locations

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking an experienced, driven Service Manager within the Seymour and Greater Shepparton areas. Leading and managing all aspects of the programs, you will ensure provision of high quality service delivery consistent with Mind’s My Better Life model and organisational values. Your leadership will support positive outcomes for residents, people who access services, and their families and carers.

About the services

The Housing with Support residential service is a long-term integrated social housing program for people living with enduring psychosocial disability. The SIL Haven residences are staffed 7 days a week, 24 hours and designed like a ‘home away from home’ funded through client’s NDIS packages. The service works collaboratively with Service Users providing personalised 1:1 support, shared supports and group activities based on strengths and goals identified in an individual’s recovery plan to build daily living skills, strengthen relationships with families and carers, enhance social connections and community networks, and grow confidence and capacity to live safely in the community. The role will also provide leadership to a community-based outreach service in the area.

Key responsibilities

• Lead and mentor effective practice, manage service delivery and provide support to Service Users, families and carers.
• Coach the teams to provide targeted, integrated and individualised responses to Service Users through flexible, person-centred active supports.
• Guide high performing teams by engaging staff, setting clear direction and performance expectations.
• Undertake administrative tasks and achievement of service performance and agreed targets.
• Collaborate with a range of services and the community to ensure co-ordinated, integrated responses to recovery goals.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Extensive experience in Community Services, Mental Health, Housing, Healthcare or Disability sectors and working with people with mental health issues, and with their families and carers.
• Proven ability to effectively build and coach teams to achieve high quality service outcomes.
• Strong knowledge of mental health service delivery, service development and design, financial management, budget control and reporting.
• Successful track record in nurturing relationships with service providers, partners and key stakeholders.

Benefits

• Salary packaging up to $15,900 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Learning, development and career opportunities.

Interested?

To obtain a position description and apply online visit Mind Careers - reference number 497733. Online applications must be submitted by 11pm Tuesday 1 July 2025. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Please contact the person below for more information.

Jane Threader – General Manager

[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check.

PD Service Manager (HWS Haven) 20230130.pdf