About Us
Norris & Hyde IT is a growing break fix/MSP based in Western Australia, delivering premium IT support to a wide range of customers. We pride ourselves on offering proactive, reliable, and professional support to small and medium businesses. We're looking for a skilled Level 2 IT Technician to join our team and help us continue delivering exceptional service.

Key Responsibilities:

Respond to and resolve Level 2 support tickets (remote and onsite)

Troubleshoot Windows servers, Microsoft 365, networking, and hardware issues

Assist with onboarding, migrations, and deployment projects

Manage backup, security, and monitoring systems (e.g., Datto, Trend Micro, Shadow Protect, etc)

Escalate complex issues to Level 3 or vendors when necessary

Maintain accurate documentation in IT Glue and PSA systems

What You’ll Bring:

2–3+ years’ experience in an IT support or MSP environment

Strong troubleshooting knowledge across Windows 10/11, Microsoft 365, Active Directory, Group Policy, and basic networking

Experience using RMM and PSA tools such as Datto RMM, Autotask, and IT Glue

Confident communicator with the ability to explain technical concepts to non-technical users

Strong documentation and ticketing skills

Ability to manage your time, prioritise tasks, and work independently when needed

A valid driver's licence

Nice to Have:

Proficiency with Entra ID, Microsoft 365 administration, including SharePoint and Teams migrations

Strong firewall and switch networking skills, particularly with Ubiquiti

3CX administration and troubleshooting experience

Relevant certifications such as MS-900, AZ-104, CompTIA A+/Network+, or equivalent

Why Join Us?

Competitive salary + superannuation

Broad technical exposure across a wide client base

Access to tools and training to develop your career

Flexible, supportive team environment

Opportunities for training and development