Position: Level 2 Engineer

Location: West Perth

Salary: $70,000 - $80,000 + Super + Perks

Job Type: Permanent

Position Overview:

A dynamic and growing managed services provider is seeking a skilled Level 2 IT Support Engineer to join their Perth-based team. This is a hands-on role delivering a mix of remote and on-site support across a diverse client base, ranging from startups to large corporates.

You’ll be a key escalation point within the team, supporting project scoping and implementation while mentoring junior engineers. This is an ideal opportunity for someone looking to accelerate their technical growth within a high-performing, flexible, and collaborative environment.

Perks:

Great working culture with experienced tech experts to learn from

Paid birthday leave and additional leave incentives

Staff discounts on IT hardware and accessories

Career progression and internal leadership pathways

Regular team social events and celebrations

Performance rewards and structured training programs

Company laptop and mobile phone provided

Role Responsibilities:

Provide Level 2 support to clients across various industries, remotely and on-site

Escalate and resolve complex IT issues while maintaining excellent customer service

Assist with and occasionally lead implementation projects and migrations

Troubleshoot and maintain IT environments, networks, and cloud infrastructure

Perform Microsoft 365 and SharePoint migrations and configurations

Collaborate closely with Level 1 Engineers, offering mentorship and support

Maintain accurate documentation within PSA and RMM systems

Stay current on cybersecurity practices and apply them across client environment

Technical Requirements:

Experience with Microsoft 365, Active Directory, and Windows Server 2019/2022

Strong knowledge of firewalls, networking (VLANs, VPNs, LAN/WAN), and switch configurations

Familiarity with Fortinet solutions, Veeam, and Datto (RMM, backup, networking)

Proficient in using PSA tools (e.g., Halo PSA) and automation utilities

Exposure to all types of IT hardware – desktops, laptops, servers, and network devices

Understanding of hybrid cloud environments and cloud-to-on-prem migrations

Basic cybersecurity knowledge highly regarded

To Succeed in THIS Role:

2 + years of IT support experience or strong customer service background in a technical environment

Excellent communication and interpersonal skills

Strong attention to detail and analytical mindset

Ability to work independently and manage multiple tasks

Willingness to travel to client sites as required (transport provided)

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: [email protected]

Number: (08) 6219 8033