About the role

As a Helpdesk Technician Level 1-2 (MSP) at Priority Technology Solutions', you will play a vital role in providing technical support and IT assistance to our clients. This full-time position is based in Melbourne VIC 3000, where you will be responsible for resolving a wide range of IT-related issues and ensuring the seamless operation of our clients' technology infrastructure.

What you'll be doing

Responding to and resolving incoming support requests from clients in a timely and efficient manner

Performing diagnostics, troubleshooting and problem-solving to identify and address the root cause of technical problems

Providing remote and on-site support for hardware, software, and network-related issues

Documenting all support activities and maintaining detailed records of the resolution process

Escalating complex issues to senior team members or specialist support when required

Ensuring optimal system performance and availability by proactively monitoring client systems

Providing end-user training and guidance on the use of IT systems and applications

Working from home and attending client locations

What we're looking for

1-3 years of experience in a helpdesk or IT support role, preferably within a managed service provider (MSP) environment

Strong technical skills and problem-solving abilities, with a good understanding of hardware, software, and network technologies

Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users

Proficiency in using remote support tools and ticketing systems

A positive, collaborative, and customer-focused attitude

Relevant IT certifications, such as CompTIA A+ or ITIL Foundation, are highly desirable

A suitable home office/room for WFH

What we offer

At Priority Technology Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a range of benefits, including:

Ongoing training and professional development opportunities

Opportunities for career advancement within a dynamic and growing organisation

Supportive WFH environment

About us

Priority Technology Solutions' is a leading provider of managed IT services, serving clients across a wide range of industries. Our mission is to empower our clients with cutting-edge technology solutions that drive business success. With a team of highly skilled and dedicated professionals, we are committed to delivering exceptional service and innovative solutions that meet the evolving needs of our clients.

Apply now to join our team and become a Helpdesk Technician Level 1-2 (MSP) at Priority Technology Solutions'.