Full Time – 2-year contract

About the Position

The City of Onkaparinga owns and manages four Recreation Centres, Noarlunga Aquatic Centre, Willunga Golf Course and two Tourist Parks located across our city. The Christies and Moana Beach Tourist Parks are ideally situated beside the beach and feature a variety of accommodation options including cabins, powered and unpowered sites, full camp kitchen and clean amenities blocks and laundry facilities. The Senior Guest Relations is responsible for the day-to-day operation of the Tourist Park. Reporting to the Coordinator Golf and Tourist Parks, the position is responsible for providing customer service to park users and on-site supervision of staff and contractors. The role will be responsible for overseeing all bookings, staff rosters, stock control, ordering, social media, assist with marketing activities.

About You

Working as part of the Operational Excellence team you will have a strong understanding of Tourist Park operations. You will have the ability to deliver outstanding customer service and possess excellent problem-solving skills. Your exceptional organisational and administrative skills will be what sees you successful in this interesting and unique role.

Key Selection Criteria:

1. Experience working in the Tourism industry, Tourist Park experience or related industry
2. Proven experience leading and training a small team
3. Passion and value for outstanding customer service and demonstrated experience in a customer service role
4. Flexible approach to problem solving, with a focus on continuous improvement
5. Experience working with computer-based booking systems and financial programs
6. Proven administrative skills with intermediate experience in Microsoft Word, Excel & Outlook

Working for Council

Some of the benefits of working with us include:

• Competitive salary
• Fun and energetic team
• Generous leave entitlements including 3 additional paid days over Christmas
• Free parking
• An expansive health & wellbeing program
• Career development opportunities
• Salary sacrificing options

If, after reading the position description you have any queries, or require further information please contact Belinda Smart, Senior Guest Relations Officer on 0403 086 975.

Application Process:

To be considered for this position, all applicants must submit a resume and a cover letter addressing how they meet each of the key selection criteria detailed within this advertisement. It is mandatory to provide detailed explanations of relevant experience and qualifications related to the criteria outlined above.

Applicants will be assessed based on their ability to demonstrate relevant experience for the position and alignment with the City of Onkaparinga’s Values and Behaviours.

The City of Onkaparinga is committed to a diverse, inclusive, and accessible workplace. We welcome applications from Aboriginal and Torres Strait Islander people and individuals with disabilities. For any adjustments during the recruitment process or on the job, contact [email protected].

The City of Onkaparinga advises that the recruitment process includes a medical assessment, confirmation of experience and stated qualifications and may also include psychometric testing. The successful applicant must possess and provide a current Department of Human Services (DHS) ‘Not Prohibited’ Working with Children Check Clearance prior to offer of employment.

Applications close – 9am Monday 30 June 2025