Full Time – Contract to 31 December 2025

About the Position

Are you passionate about delivering exceptional customer service and thrive in a dynamic, ever-evolving environment? We’re seeking a customer-focused professional to join our dedicated Customer Relations team. In this role, you’ll be at the forefront of providing outstanding support to our customers and internal teams.

Your key responsibilities will include:

• Delivering front-line customer service in both call contact centre and/or front counter settings.
• Delivering front-line customer service in the contact centre through inbound calls and webchat
• Future opportunities to deliver front-line customer service at our front counters are available.
• Building and maintaining strong, collaborative relationships with colleagues across the organisation.
• Striving to meet and exceed individual and team-based key performance indicators (KPIs).
• Contributing to the seamless operation of a ‘one-stop-shop’ service centre.

If you’re enthusiastic about making a difference and being part of a supportive team, we’d love to hear from you.

About You

As the Customer Relations Officer, you will have:

• Customer service experience within a contract centre and/or face-to-face environment.
• A professional, friendly, and empathetic phone manner.
• Intermediate computer skills, including proficiency with customer relationship management (CRM) systems or similar platforms.
• Cash handling experience with strong attention to detail.
• Excellent time management and the ability to prioritise tasks effectively.
• Strong communication and interpersonal skills, enabling clear and effective interactions with customers and team members.
• A proactive approach to problem-solving, with the ability to handle challenging situations calmly and professionally.

Key Selection Criteria:

1. Highly developed customer service focus and commitment to quality customer service.
2. A positive and proactive approach to responsibilities and duties.
3. Proven ability in developing positive relationships with all customers, to work with the public and other stakeholders in an efficient, polite and courteous manner.
4. Using tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome.
5. Demonstrated commitment to teamwork and the maintenance of a supportive work environment.

Working for Council:

Some of the benefits of working with us include:

• Competitive salary
• Fun and energetic team
• Generous leave entitlements including 3 additional paid days over Christmas
• Flexible ways of working
• Free parking
• Career development opportunities
• Salary sacrificing options

If, after reading the position description you have any queries, or require further information please contact Julie Janssan, Team Leader Customer Relations (acting) on (08) 8384 0712.

Application Process:

To be considered for this position, all applicants must submit a resume and a cover letter addressing how they meet each of the key selection criteria detailed within this advertisement. It is mandatory to provide detailed explanations of relevant experience and qualifications related to the criteria outlined above.

Applicants will be assessed based on their ability to demonstrate relevant experience for the position and alignment with the City of Onkaparinga’s Values and Behaviours.

The City of Onkaparinga is committed to a diverse, inclusive, and accessible workplace. We welcome applications from Aboriginal and Torres Strait Islander people and individuals with disabilities. For any adjustments during the recruitment process or on the job, contact [email protected].

The City of Onkaparinga advises that the recruitment process includes a medical assessment, confirmation of experience and stated qualifications and may also include psychometric testing.

Applications close – 9am Tuesday 17 June 2025