Are you an experienced Line 1 Risk & Control professional ready to step into a high-impact leadership role? Our client is seeking a hands-on Team Lead to take ownership of complaints governance, operational risk treatment, and control effectiveness across a critical customer-facing function.

Why This Opportunity Stands Out:
You'll lead a team of governance professionals responsible for driving operational excellence in complaints oversight and ensuring effective risk and control environments are in place. You’ll have visibility across senior stakeholders and the opportunity to influence culture, compliance, and strategy at scale.

Your Key Accountabilities:

• Lead and mentor a team focused on uplifting operational controls and ensuring adherence to risk management frameworks.
• Oversee the complaints management ecosystem, ensuring compliance with internal policy and external regulatory obligations.
• Manage and continuously improve Line 1 risk activities across asset management, vendor governance, audit actions, and control attestations.
• Act as a trusted advisor on internal controls, risk profile management, audit readiness, and treatment plans.
• Deliver high-quality risk reporting and facilitate key risk forums across the business.
• Identify control weaknesses and drive sustainable, well-managed solutions to address operational, compliance, and strategic risks.
• Promote a culture of accountability, resilience, and proactive risk ownership.

What You’ll Bring:

• A strong background in Line 1 operational risk, compliance, or governance, ideally within a customer resolution, complaints, or operations function.
• Proven leadership experience with the ability to coach, influence and deliver through others.
• Expertise in control design, issue management, regulatory engagement, and assurance activities.
• Excellent analytical skills and a sharp eye for identifying risk trends, gaps, and opportunities for improvement.
• Strong stakeholder management skills and confidence operating in large, complex organisations.
• A proactive, solutions-focused mindset and the resilience to deliver under pressure.

Ready to Step Up?
This is your chance to lead from the front in shaping outcomes and helping a major institution strengthen customer trust and regulatory confidence.

Apply now or reach out to Jack Green for a confidential chat to learn more at [email protected] | 0472 707 645

*Please note: applicants must have full and unrestricted working rights in Australia