Redspot Car Rentals is an Australian owned and operated company of 30+ years which provides vehicle rental services to various sectors- including local business, government and tourism. Our commitment to quality, excellent customer service and value for money sets us apart in the competitive Australian market. Our 250 amazing, friendly and knowledgeable team members endeavour to help support this commitment at all 30 locations across Australia.

About the Role

We are seeking a Regional Operations Manager - NQLD/NT to join our team on a full-time basis based out of Cairns. Reporting to the Head of Operations; you will be responsible for managing multiple branches across an assigned area.

As the Regional Operations Manager you will be vital to the leadership and success of the company. You will ensure day-to-day operations run smoothly with a high standard of presentation within a customer focused environment. This role requires you to achieve business plans and meet targets across all areas of the car rental business through the effective leadership of your team. This includes developing key customer and supplier relationships, improving customer satisfaction, branch efficiency and cost effectiveness. Your responsibilities include, but are not limited to:

Develop, implement and maintain leadership development in your team

Empower and motivate your team

Manage and monitor business performance

Employee training and development

Customer service management

Continual improvement of business practices

Control expenditure and budgets for multiple sites

Ensure recruitment and on-boarding best-practice

Engage in business development initiatives

Liaising with key internal and external stakeholders

Build relationships and negotiate terms with relevant suppliers

Keep abreast of market conditions within the industry across AU

WH&S and facilities management (maintenance, repair, development, contract review)

Compliance, administration and reporting

About You
Our ideal candidate will have the following skills and attributes:

History of success, initiative and drive

Interpersonal skills and situational awareness with a natural ability to appropriately adapt both personal and leadership styles

Developed organisational and time management abilities

Excellent analytical and reporting skills

Driven and takes initiative

Strong written and oral communication

Ability to effectively prioritise and execute tasks in a high-pressure environment

Adaptable within a fast-paced changing environment

Your Experience
We are looking for someone who can demonstrate education and experience in the following areas:

Two years multi-site management or operational experience; preferably within tourism, car rental or retail industries

Proven analytical ability and understanding of operational measures to forecast operational performance results

Proven experience providing leadership, direction, support and motivation to a large number of staff across a variety of locations

Practiced delegation skills, knowing the importance of encouraging empowerment and accountability amongst employees

Bachelor Degree or certification in related discipline such as Business would be highly regarded

Employee Benefits

Annual base salary plus opportunity to earn performance incentives and profit bonuses

Ongoing training and development - utilise our global network’s wealth of knowledge

Global employee and “family & friends” discounts

Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more

Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses