About The Role:
We are currently seeking a highly motivated and organized Sales Support Officer, to join the Priestley’s family. Reporting to the Head of Sales, you will provide operational and administrative support to the sales teams, facilitating efficient processes for customer lead management, price list management, reporting, and communication with cross-functional teams. This role will involve handling both inbound and outbound calls to engage potential customers, promote products, and manage sales leads in addition to coordinating product set up with distributor portals, supporting sales documentation, and ensuring the sales teams have the tools and data they need to succeed.

Key Responsibilities:

Provide operational and administrative support to the National Sales and Key Account teams, ensuring timely and accurate assistance with day-to-day tasks.

Manage lead generation via Tele sales activities, making both inbound and outbound calls to potential and existing customers to promote products and generate sales.

Utilize the CRM system to maintain accurate records of customer interactions, track sales activities, and manage the sales pipeline.

Create, maintain, and update sales reports, customer databases, and tracking systems. Ensure that all data is accurate and up to date for management and sales team use.

Work closely with State and Territory Managers, Account Managers, and other departments to ensure a seamless sales process and high level of customer service.

Provide excellent customer service by managing inquiries and ensuring that all sales-related concerns are addressed promptly.

Assist in the preparation of sales presentations, proposals, and any other required documentation to support the sales teams.

Why Join Us?

State-of-the-Art Facility: Work in a newly upgraded, modern environment with free onsite parking and EV Charging stations.

Great Team: Join a supportive and enthusiastic team dedicated to excellence.

Work life balance: Monday-Friday schedule, 8 hours per day.

Pay and benefits: Receive a salary that reflects your experience, discounted products and discounted gym membership, plus more.

Best of All - Free Cake!

About You:

1-3 years of experience in a sales support or CRM role, with a focus on coordinating sales administration tasks and making customer service calls.

Experience in lead generation, sales prospecting, and managing customer relationships over the phone.

Experience with CRM software.

Exposure to sales processes and familiarity with sales data tracking and reporting

Proficient in CRM systems and Microsoft Office Suite.

Ability to collaborate with cross-functional teams and stakeholders.

Exceptional phone manner and the ability to manage multiple customer inquiries professionally.

Excellent written and verbal communication skills.

Strong organizational skills, with the ability to manage multiple priorities and tasks.

Excellent attention to detail, ensuring accuracy in all tasks.

Ability to pass a National Police Check.

About Us:
At Priestley’s Gourmet Delights, the passion we have for food is at the heart of who we are. Proudly Australian owned and operated family business, founded in 1996, we have grown from humble beginnings, into a leading Australia-wide national sweet and savoury food supplier.

While Priestley’s is proud of its history as a pioneer in its industry, the business is firmly focused on the future and committed to remaining at the forefront of consumer and industry trends, proven by our move to a purpose-built, state-of-the-art manufacturing facility in January 2024. The move hasn't just increased production capacity, but enhanced an already enviable ability to innovate and create when it comes to new product development, which means our team is growing.

How To Apply:
If you’re excited about the opportunity to be part of our vibrant team, we’d love to hear from you! Please include your resume and a brief cover letter outlining your experience and interest in the role.

Priestley's Gourmet Delights is an equal opportunity employer, and we welcome applications from all qualified individuals. We thank all applicants for their interest, however, only those for a pre-screen interview will be contacted.

(We kindly request recruitment agencies avoid making any unsolicited contact with our Recruitment Team or Hiring Managers across our business. Priestley's Gourmet Delights is not responsible for any fees related to unsolicited resumes).