With more than 218,000 members we’ve been a part of the Tasmanian community for 100 years – we're Tasmania’s shoulder to lean on and voice when it matters. Our values guide us in all that we do – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive. With our local knowledge and as the state’s number one brand we’re here to support our members by helping them enjoy life, giving them a helping hand and making their money go further.

As a customer service consultant for RACT, you’ll have the opportunity to positively impact our member’s lives and enhance the experience for our customers.

We’re looking for highly motivated and reliable people to join our team. Our Customer Service Consultants are the first point of call for our members over the phone and also face-to-face if working in our Branches. You will play a huge part in being there for our members with a helping hand to deliver RACT products and services. This role really is the core of what RACT is all about.

Role Details:

We have full-time roles on offer in the following locations:

Devonport Branch

The working hours are Monday to Friday between the hours of 8:00-6:00pm. Generally, you work a set shift of 8:30am to 5:06pm. We also have a Saturday roster where you are required to do the occasional Saturday shift from 9:00am-2:00pm. There is also a requirement to work some public holidays.

The roles will commence 18 August 2025.

To be successful, you’ll have:

Exceptional communication and interpersonal skills with the ability to interact with a diverse range of people.

Well-developed customer service and conflict resolution skills, a genuine desire to help people with a focus on empathy.

Demonstrated reliability with the ability to work with minimal direct supervision.

Demonstrated passion to work in a high achievement, sales focused, outcome driven team.

Ability to have detailed conversations whilst managing multiple systems simultaneously and be proficient in Microsoft Office Applications.

A flexible mindset and be resilient to adapt and thrive in a changing environment.

Energy and enthusiasm and be an engaged team player.

Experience in Retail and Contact Centre is desired but not essential.

At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment.

Here’s why you’ll love being part of our team:

Staff discounts: Enjoy significant discounts on RACT home and car insurance, and free Ultimate Roadside Assistance.

Wellbeing leave: Three days of Wellbeing Leave available per year that can be used however you wish.

Superannuation contribution matching: For every dollar you contribute to your superannuation, we’ll match it up to 2%.

Career growth: We invest in your development because your success is our success.

Flexible work: Life isn’t one-size-fits-all, and neither is our work. Balance your life commitments with our flexible work environment.

By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply.

The annual base salary for full-time (38 hours per week) is $62,778.63 plus superannuation.

Application Process:

Applications must be submitted via SEEK by Sunday 29 June 2025 and must include a current resume and cover letter that addresses the following criteria:

Please give an example of an interaction you’ve had with a customer where you went above and beyond and exceeded their expectations.

As a Customer Service Consultant, one of the main components is selling RACT Insurance products and complying with legislative practices and procedures. Please give an example of when you have been required to follow a process or procedure, and how you ensured you were compliant with that process or procedure.

Please give an example of a challenging situation you’ve been in, and how you were able to remain composed and work towards finding a solution.

After submitting applications, candidates who are shortlisted can then expect the below recruitment process (over a few weeks):

Phone Screening

Online Skills Assessment

Interview

Online Psychometric testing and

Reference Checking

For more information on the role or working at RACT, please reach out via email to [email protected]