About the role

As a Customer Support Officer at Big A** Fans, you will be the face of our world-class customer service team. Joining us at our Brisbane-based office, you will be responsible for providing exceptional support to our customers, helping them get the most out of our innovative products. This is a full-time role based in our Eagle Farm office.

What you'll be doing

Answering inbound calls and emails from customers, providing friendly, knowledgeable and efficient assistance

Troubleshooting customer issues and identifying solutions, ensuring customer satisfaction

Organizing warranty replacements and services as set out in BAF guideline

Documenting customer interactions and maintaining accurate records

Escalating complex issues to relevant teams as needed

Assisting with other customer service tasks as required

What we're looking for

Excellent communication and interpersonal skills, with the ability to listen, empathies and build rapport with customers

Strong problem-solving skills and a solution-focused mindset

Solid experience in a customer-facing role, ideally within a contact center or similar environment

Proficiency in using customer relationship management (CRM) systems

A genuine passion for delivering exceptional customer experiences

What we offer

At Big A** Fans, we're committed to creating an environment where our employees can thrive. In addition to a competitive salary, you'll enjoy a range of benefits including:

• Free fruit, coffee and onsite parking
• Discounts on our innovative products
• A collaborative and supportive team culture

About us

Big A** Fans is a leading manufacturer of high-quality commercial and industrial fans. Driven by a passion for innovation, we design and engineer our products to deliver unparalleled performance and energy efficiency. With a global presence and a reputation for excellence, we're proud to be transforming the way the world thinks about large-scale cooling solutions.

If you're excited to join a dynamic team and contribute to our mission, we'd love to hear from you. Apply now to take the next step in your career.