Customer Support Officer (2127) – Permanent Full Time

Are you the kind of person who can turn a grumble into a grin?

About Us

The Livingstone Shire sits nestled along the beautiful Capricorn Coast and covers approximately 11,776 square kilometres, with a population of almost 41,000 residents. Livingstone Shire Council was created in 2013 and employs approximately 400 people.

Livingstone and the Capricorn Coast is a relaxed coastal environment in which connecting with family, friends and the community is a high priority. The area has an abundance of natural features including countless beaches with sheltered swimming, picturesque national parks, pristine rainforests and idyllic offshore islands, making it an ideal place to live. Our beaches, bushes and tropical rainforests are second to none and have been specifically preserved, designed and transformed to show the unique, untouched charm of Livingstone.

Livingstone Shire Council promotes a positive culture in the workplace with all staff demonstrating high standards of Accountability, Teamwork, Community, Potential and Positivity. These values and behaviours set the standard for Council and are embodied throughout the organisation.

The Role:

We’re on the lookout for a Customer Service Officer who’s not just good with people, but great. Someone who can juggle a queue, a ringing phone, and a tricky enquiry, all while keeping their cool and their smile. If you’ve got a knack for making people feel heard, helped, and happy, we want to hear from you.

This role is all about connection. You’ll be the friendly face (and voice) of our Council, helping a wide range of customers with everything from everyday questions to the occasional curveball. You’ll need to be resilient, resourceful, and ready to roll with whatever the day throws at you.

What you’ll be doing:

Welcoming customers and helping them navigate their requests with sincerity and efficiency.

Handling cash and transactions with precision, you know your way around a till and a spreadsheet.

Keeping records tidy, mail moving, and systems balanced at the end of the day.

Working with a team that’s supportive, switched-on, and always up for a laugh (and a coffee).

Staying calm and professional when things get busy, because you’ve got this.

What we’re looking for:

A genuine passion for customer service, you love helping people and it shows.

Top-notch communication skills and the ability to connect with all kinds of customers.

Resilience, positivity, and a team-first attitude.

Experience with cash handling, electronic receipting, and keeping things accurate and organised.

Benefits:

We believe that when you feel supported, you do your best work. Here’s what you can look forward to:

Salary - $80,283 p/a – QLGIA (Stream A) Level 3

Fortnightly RDOs—because balance matters.

Salary packaging options—to help you make the most of your earnings.

A values-driven culture where safety, innovation, and continuous improvement are more than just words—they’re how we work, every day.

We’re not just looking for someone to fill a seat, we’re looking for someone who’ll bring energy, ideas, and a bit of spark to the team. If you enjoy making a difference, we’d love to meet you. Submit your application, addressing the selection criteria, on the recruitment portal and supply a copy of your resume, qualifications/ licences.

Applications close Monday, 21 July 2025 at midnight (AEST).

Livingstone Shire Council is an Equal Employment Opportunity Employer.