The Opportunity

As the Parts & Warranty Coordinator you will be involved in managing parts-related tasks including preparing accurate quotations for customers and service technicians, processing sales transactions with correct pricing, and ordering parts from suppliers to ensure timely delivery. It also includes conducting inventory audits, receipting parts with checks for quality and accuracy, and managing warranty claims by ensuring complete documentation and compliance with manufacturer policies.

Close collaboration with the Service Manager and service technicians is essential to ensure smooth operations and address parts-related queries. You will also provide administrative support to the service team, helping to resolve any operational issues efficiently.

Key Responsibilities

Parts Quoting and Sales

Provide accurate and detailed quotations for parts to customers and service technicians, ensuring timely and reliable responses.

Process sales transactions for parts, verifying correct pricing and invoicing to maintain accuracy in all sales records.

Parts Ordering and Inventory Management

Order parts from suppliers, ensuring timely deliveries to meet workshop demands and prevent delays.

Maintain precise records of parts inventory, monitoring stock levels to ensure availability and prevent shortages.

Conduct regular inventory audits across all sites, ensuring stock records are accurate and identifying any discrepancies promptly

Receipting and Storing Parts

Oversee the receipting of parts, ensuring all items are checked for accuracy and quality upon arrival.

Organise and store parts efficiently, ensuring they are secure, easily accessible, and in good condition.

Keep the parts storage area clean and orderly, optimising space and ensuring safety for staff.

Order Management

Manage back orders and Vehicle Off Road (VOR) orders, coordinating with suppliers to ensure timely deliveries.

Expedite urgent orders, resolving any delays or issues by maintaining clear communication with suppliers.

Regularly update customers and service technicians on the status of parts orders to ensure transparency.

Warranty Claims Processing

Submit and manage warranty claims, ensuring all required documentation is accurate and complete.

Track the progress of warranty claims and follow up with manufacturers or suppliers as needed to ensure timely resolutions.

Ensure all warranty work complies with company policies and manufacturer guidelines.

Tag and store all warranty parts in accordance with manufacturer guidelines to ensure proper handling and tracking.

This role is based in Cabramatta.

About You

You have the below skills and experience with a passion to develop your career with an innovative luxury brand.

5 years of experience in a parts interpreter role or a similar position.

Solid understanding of Earthmoving Equipment Maintenance.

Strong customer service skills, with the ability to effectively manage escalations and resolve issues.

Proficient in using inventory management and warranty processing software.

Why work for Yello Equipment?

YELLO Equipment is rapidly growing and seeking new talent to join our dynamic dealer network. YELLO sells reliable, affordable and highly efficient machinery designed to help our customers lift profits and add value to their business. As the authorized SANY dealer in NSW and QLD, we service a multitude of customers working in a wide range of applications such as mining, construction, civil and waste management providing quality equipment and dedicated after sales support.

Our Team offers an exciting opportunity for an enthusiastic, highly motivated and outgoing person to join the business in this newly created role. In this role you will be responsible for Parts and warranty across all Branches. Growth within the role is imminent and the person we are looking for will need to be willing to undergo training and development in order to meet future business needs.

We offer a competitive Base + Super + phone + laptop

A fast-paced, robust business who thrive on turning up the RPM and doing things our way for the benefit of customers

Training and upskilling for your professional development

Encouraging and nurturing management who value your input to assist YELLO in achieving further success

Being part of a growing business who are excited about our future and the opportunities ahead