Administrative Officer

• SNSW Clerk Grade 5/6
• $88,123 - $100,708 plus superannuation
• Temporary Full-Time until January 2026 (parental leave backfill)
• Maitland Contact Centre - In office presence required 4 days a week

About the team

The Service Delivery Administration Team, within the Service Delivery Executive Office, is a newly established team to support our Service NSW Frontline teams. We are responsible for providing onsite administration support across our five Service NSW Contact Centres, executive support to the Service Delivery Leadership team and centralised administrative support for Service Delivery.

Your day-to-day

As an Administration Officer for Service Delivery, you will provide a broad range of onsite administrative services to support the operation of the Maitland Contact Centre. You will work closely with the Service Delivery Admin Team, our Contact Centre leaders and team members to support the smooth operations for our Frontline teams.

You will share our passion for exceptional service wanting the best outcome for our teams and customers. You will think big and work in a balanced team of like-minded individuals with a variety of skills, who share your passion.

Your day to day

• As the Administration Officer you will provide daily administration services to support the operation of our Maitland Contact Centre
• Develop and maintain stakeholder relationships
• Respond to and resolve enquiries and issues
• Coordinate and manage equipment registers
• Records management, travel and accommodation bookings
• Meeting coordination, recording meeting outcomes.
• Prepare routine correspondence to support the effective operation of teams
  
  To be successful in this role you will demonstrate:
  
• You bring your "can do" attitude to passionately support our Service Delivery Leaders and team members
• Experienced using Microsoft Office Suite including SharePoint, Excel, MS Teams and PowerPoint
• Demonstrated ability to work collaboratively with other people, teams and stakeholders
• Highly developed organisational skills and ability to work to tight timeframes and competing priorities
• Your attention to detail is next level, and you enjoy being in a fast past environment where your priorities can change.
  
  To apply for the role
  
  If this role sounds like you, please click the apply button and include a cover letter (max 2 pages) and resume (max 5 pages) advising how you meet the criteria and skills required for the role.
  
  Salary Grade 5/6, with the base salary for this role starting at $88,123 base plus superannuation
  
  Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyostna Channamadhvuni via [email protected].
  
  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
  
  Closing Date: Friday, 20 June 2025 at 9:59 am
  
  Careers at Department of Customer Service
  
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  
  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
  
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  Information on adjustments available for the recruitment process