Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

We're looking for two energetic and customer-focused Night All-Rounders to join our dynamic team at a full-time or part-time capacity at Madison Plaza Townsville.

What’s the job?

We are looking for two bubbly and energetic full-time or part-time Night All-Rounders to join our team! This role will require you to carry out the daily auditing and balancing of guest house accounts, including all transactions therein as well completing the duties of a Night Receptionist, Night Porter and Public Area Cleaner.

For this role we are looking for someone who has the demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel. You will have problem solving abilities, strive for constant improvement and take responsibility of your own performance. A strong attention to detail and work ethic is required as you will complete the public area cleaning nightly to ensure the building is kept to a high standard for our guests. The successful candidate will be responsible to attend to guests requests at all times and have the ability to work independently.

You will create a warm atmosphere that makes our guest feel at home while delivering on our passion to Make Guests Smile.

Your day-to-day

Report directly to and communicate with the hotel manager on all pertinent matters affecting guest service and hotel operations

Cooperate, coordinate and communicate with other hotel departments as required

Respond to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

Report problems to Management with suggestions for resolution

Complete Public Area cleaning with a high attention to detail

Ensure housekeeping pantries are well stocked at appropriate par levels

Build and maintain positive relationships with all internal customers and guests in order to exceed their needs

Communicate well to ensure effective shift hand-overs and problem resolution

Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner

Complete tasks as directed by Management

What we need from you

Right to work in Australia

Experience with hotel operating system would be an advantage

Previous Experience working in a hotel or tourism environment, in housekeeping or front office, would be an advantage

Team player with a collaborative approach to work

Ability to have genuine connections with guests and colleagues

Strong attention to detail, written and verbal communication and organisational skills

Please note, only applicants with full Australian Working Rights will be considered for this position.

More about La Vie Hotels & Resorts:

La Vie Hotels and Resorts is an owner centric independent hotel management company that offers a tailor-made, cohesive and strategic approach in response to our clients’ real estate objectives within Hospitality. We are the region’s leader in third party hotel management partnering with major international hotel brands. The portfolio represents a collection of diverse properties from hotels in bustling downtown cities, resorts in popular tourism destinations and boutique hotels in sought after locations. The group currently operates hotels and resorts across Australia, Bangladesh, Cambodia, Greater China, Maldives, Sri Lanka, Thailand, Ukraine and Vietnam including those under development.

If you have a passion for delivering exceptional customer service and a desire to work in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity!