Allied Health Clinic in Brisbane

The Company

The Centre For Human Potential (CFHP) is a Brisbane psychology practice that has been supporting people to reach their potential through effective Brisbane counselling techniques since 2007.

Our Brisbane counselling centre is built on three core values: Acceptance, Diversity and Inclusion. Building on this foundation, we offer professional support and counselling in Brisbane to clients of various ages and backgrounds.

About the Role

The Centre for Human Potential is seeking an experienced medical receptionist & intake coordinator to join our expanding team. The position is a part-time position for the right candidate. Shifts vary between the hours of 8am and 6pm Monday to Saturday.

You will provide customer service as a receptionist, report to the director and be supported by the experienced administrative team. This role will be the first point of contact for clients.

This role also involves high quality intake and assessment screening in order to allocate new clients to the right psychologist according to their requirements. The intake and assessment scope includes intake functions; receiving initial referrals, undertaking eligibility screening, and reviewing referrals to ensure the right level of care is provided.

Key Attributes

Professional presentation and effective and respectful verbal communication skills

Excellent time management skills

The ability to work independently in addition to being a team player

Commitment to quality customer service

Demonstrated ability to exercise discretion and maintain confidentiality when dealing with sensitive issues.

Organised & paying attention to details

Confident phone manner

Strong ability to multitask & work well under pressure

Warm, empathetic, approachable

Key Responsibilities Include:

Liaising with clients, psychologists, and team members

Warmly welcome patients to their appointments

Take new patient and general enquiries in person and over the phone

Handling a high volume of phone calls.

Appointment booking, scheduling and organising appointments

Maintain effective communication with all staff members and clients

Process payments and end of day reconciliations

Handle complaints and report to the practice manager where necessary

Data entry, mail and filing

Intake assessment, screening process and allocate to the right psychologists

Maintain cleanliness of the clinic and manage office supplies, stock control

Assist with clinic events

General office, administration, reception duties and money handling

If you are interested in becoming a welcomed team member with CFHP, please apply with your cover letter, CV and availability.

Please email cover letter and resume to [email protected]