Medical Receptionist

$30 - $34 p/hour + superannuation.

Part time. 0.4

Greenslopes Private Hospital

Xestro Practice management software

Catering for four Respiratory/Sleep Medicine Physicians.

Position commencing July 2025. Precise commencement to be advised.

A new Respiratory & Sleep Medicine practice is seeking to appoint a part time Medical Receptionists/Administrators to join their team at Greenslopes Private Hospital.

The part-time position on offer is two days (16 hours) a week (Mondays & Thursdays). Flexibility to temporarily increase work hours is greatly desired to cover holiday leave or sick leave.

Remuneration:

A salary within the range of $30 - $34 p/hour + super will be considered for a suitably experienced candidate.

Key duties and responsibilities will include (but not limited to):

Responding to incoming phone calls in a courteous and professional manner

Managing all patient appointments, including cancellation list and ensuring GP referrals are up to date

Meet and greet of patients visiting the practice

Assisting with general patient enquiries via telephone and email with a polite disposition

Managing all patient recalls in conjunction with the specialists

Maintain a high quality of record keeping for patient files (utilising the practice scanning facilities)

Preparing and running patient clinics

Managing accuracy with patient data entry into Xestro software

Ensuring all patient results and correspondence are on file in preparation for their consultation

Reviewing upcoming clinics and ensuring all patient records are in order before the day of clinic and appointment reminders have been sent out to patients

Ensure high level of confidentiality of medical records (both printed and electronic copies)

Processing of all patient billing/receipting for consultations

Attend to electronic, verbal and written tasks from clinicians in a professional, responsible and timely manner

In addition to the key duties and responsibilities, Candidates must be able to demonstrate:

A strong desire to provide a high level of service to the patients of the practice

A minimum of 12 months experience as a Medical Receptionist, Administrator or Medical Secretary

Immaculate personal presentation by maintaining practice dress standards.

An exemplary telephone manner and a compassionate demeanour. A warm and caring approach towards the patients

Exceptional communication and interpersonal skills including the ability to tactfully handle difficult interactions with patients or family members.

Strong work ethic and reliability

Strong time management and organisational skills along with the ability to prioritise your workload efficiently.

Ability to perform under pressure while maintaining a high level of attention to detail

Previous experience using Xestro practice management software would be highly regarded. If not, experience with other practice management software such as Genie or Gentu.

Proficiency with patient billing, including Medicare, Private Health Funds, DVA and WorkCover