Senior Medical Receptionist – General Practice

Be part of a thriving, high-performing team in a fast-growing practice.

We’re seeking an experienced Senior Medical Receptionist who is ready to step into a leadership support role within our dynamic, mixed billing General Practice at Bray Park.

Why Join Us?

Be part of a collaborative and supportive team culture

Opportunity for professional development and career progression

Flexibility in hours – casual or part time

Be a key player in shaping systems and supporting practice growth

About the Role
As our Senior Receptionist, you will act as the right hand to our Practice Manager. This is a pivotal role that balances patient engagement, leadership, and day-to-day operational oversight. You’ll help guide the reception team, implement best practices, and ensure our front desk runs smoothly and efficiently.

Key Responsibilities

Oversee the daily reception operations and ensure high standards in patient service delivery

Support the Practice Manager with staff onboarding, rostering, and performance guidance

Act as the go-to contact for reception staff queries and escalate concerns as needed

Drive efficiencies in appointment scheduling, billing processes, and patient flow

Assist with the development and improvement of clinic systems and procedures

Ensure compliance with privacy, accreditation, and medical records standards

Hands-on reception work, including greeting patients, handling calls, and billing

Step into the Practice Manager role when required

What We’re Looking For

Proven experience in a senior or leadership role in medical reception or healthcare admin

A people-first leader who can balance empathy with efficiency

Exceptional organisational skills and the ability to handle competing priorities

Tech savvy, ideally with experience in Best Practice software

Solid understanding of Medicare, private billing, and health fund systems

A proactive mindset and a calm, professional demeanour under pressure

What You’ll Gain

A respected role in a well-established mixed billing practice

A fun-loving and professional team who value both excellence and enjoyment

Access to first-class facilities and a strong support network

Ongoing training and opportunities for advancement

Our Culture
We are a warm, high-functioning team that thrives on collaboration, innovation, and care. We’re always striving to improve – both as individuals and as a practice. We welcome people who are passionate, dependable, and ready to bring their A-game every day.

If you're ready to take the next step in your medical administration career and want to contribute to something truly special, we’d love to hear from you.