Normandy Wine & Grill is seeking a head waiter/ floor supervisor with Wine Knowledge.

What you'll be doing:

Supervise and coordinate the front of house staff, ensuring efficient and professional service

Assisting with reservations, guest relations, and any other front-of-house duties as required

Respond promptly to customer inquiries and address any concerns or complaints

Assist with the training and development of wait staff to enhance their skills and knowledge

Monitor stock levels and place orders for necessary supplies

Responsible for cash ups and POS

Contribute to the overall success of the restaurant through effective leadership and a customer-centric approach

What we're looking for

Minimum 1 year experience as a waitperson or in a similar customer service role in the hospitality industry

Proven track record of providing exceptional customer service and maintaining a positive, friendly demeanour

Strong communication and interpersonal skills, with the ability to work effectively as part of a team

Excellent problem-solving and decision-making abilities

Flexible and adaptable, with the ability to work in a fast-paced environment

Knowledge of food and beverage service, menu items, and wine pairing

Food safety and responsible service of alcohol (RSA) certification required