ICT Operations Officer

Are you passionate about delivering exceptional customer service and adept at navigating diverse technology landscapes? Mackay Regional Council is seeking a dynamic ICT Operations Officer to join our team!

In this role, you'll be at the forefront of ensuring seamless technology operations, supporting a vibrant community, and driving innovative solutions. If you're ready to make a meaningful impact and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities

• Provide user support for endpoint devices (desktop computers, laptops, mobile phones, tablets) and general applications.
• Detect, record, and report hardware issues to the Team Leader ICT Service Desk and hardware suppliers.
• Detect, record, and report software issues to the Team Leader ICT Service Desk or software suppliers in their absence.
• Detect, record, and action Cybersecurity events reported by end-users; follow up on end-user Cybersecurity training.
• Maintain the support register and monitor the status of support calls based on ITIL best practices.
• Perform general computer operations, including software installation and user security as per management authorisation.
• Keep Information Services computer rooms and build rooms clean and tidy.
• Monitor stationery and consumable supplies, ensuring satisfactory stocklevels.
• Perform other responsibilities as delegated by the Immediate Supervisor within the scope of this position.

Qualifications

Essential:

• Certificate III in Information Technology, or related discipline.
• QLD "C" Class Drivers Licence or interstate equivalent. Note: interstate licences must be transferred to QLD within three (3) months of commencement.

Desirable:

• Diploma of Information Technology, or related discipline.
• Relevant Microsoft Certifications.
• ITIL certification.

Experience

Essential:

• Experience in commercial computing industry.
• Experience providing a high level of personalised customer service.
• Experience in lifecycle management including configuration and maintenance of endpoint devices such as desktop computers, laptop computers, mobile phones, tablets and associated peripheral devices as used within commercial industry.
• Experience with Microsoft Windows Device Operating Systems and Microsoft Windows Server Operating Systems.

Desirable:

• Experience in a Corporate Environment supporting multiple networked endpoint devices.

Skills

Essential:

• Sound communication skills both verbal and in writing, including conflict resolution skills and the ability to display tact, discretion and integrity when dealing with confidential and sensitive matters.
• Ability to use sundry software, including Microsoft Office products.
• Ability to research reference materials, and to understand and apply the knowledge gained.
• Sound planning, organisational and problem-solving skills and the ability to make sound judgements.
• Ability to adapt to changing work environments and/or conditions while maintaining a positive attitude and a commitment to continuous improvement.
• Ability to work in a team environment and maintain a flexible approach to work priorities together with the capacity to work effectively independently.
• Analytical approach to solving problems of limited difficulty, using knowledge, judgement and skills acquired through qualifications and/or previous work experience.

Special Requirements

• Ability and willingness to work flexible hours to meet the requirements of the position.
• Participate in an on-call roster for after-hours work.

Why Join Us?

• Annual salary of $78,488
• 11.5% superannuation.
• Choice of 4- or 5-weeks' annual leave with 17.5% leave loading.
• Permanent Full-Time with a 9-Day Fortnight
• May be eligible for salary sacrificing options.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Ready to Apply?

If you're ready to make a meaningful impact, please upload your cover letter and resume.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Criminal History Check and pre-employment Drug & Alcohol Test.

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.