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Operations Support Officer

Department of Transport and Main Roads QLD
Toowoomba, QLD
A$74,745-$82,937 p/a
Government & Defence → Government - State
Full-time
On-site

Posted 10 days ago

As an Operations Support Officer, you will be at the heart of delivering essential services to Queenslanders.

Some of your key responsibilities include:

  • Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
  • Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
  • Administering the School Transport Assistance Scheme (STAS) and various passenger transport products including licencing, industry authorities and accreditations for passenger transport services.
  • Assisting with performance monitoring of service contracts and accreditations.
  • Maintaining your knowledge and understanding of procedural and legislative guidelines.

Applications to remain current for 12 months.
Job Ad Reference: QLD/639624/25
Closing Date: Wednesday, 11 June 2025

About Department of Transport and Main Roads QLD

Nerang, QLD, Australia
Government & Defence
5001-10000 employees

The Department of Transport and Main Roads (TMR) is a diverse organisation made up of more than 11,500 employees representing 80 occupational groups across Queensland.

We provide reliable, resilient and responsive transport networks and digital services that are safe and accessible for everyone. No department has a bigger role to play in keeping the Queensland of today moving, or in helping build for the future.

We work, we dream, we innovate and we deliver solutions that connect our communities to schools, hospitals, events, loved ones and more, with customer’s needs in mind.

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