Join a well-established manufacturing business as a Customer Service Assistant in a newly created, ongoing role with 2 days in-office in Fairfield NSW. This is a great opportunity to be part of a supportive, high-performing team in a collaborative and professional environment.

The Business
This national industry leader supplies essential products across Australia and is known for its strong customer relationships, commitment to service excellence, and positive team culture. With multiple sites across NSW and Victoria, the business values reliability, teamwork, and continuous improvement.

The Role
This is a hands-on customer service and administration role focused on managing email-based enquiries, processing customer orders, and working closely with internal teams to ensure accurate and timely delivery. With full training provided on internal systems, this role is ideal for someone who enjoys structure, building relationships, and contributing to team success.

Key Responsibilities

• Process and manage customer orders using Dynamics 365 (training provided)
• Communicate updates, changes, or issues to customers and internal stakeholders
• Coordinate with sales, warehouse, and operations teams to resolve order or delivery issues
• Monitor delivery timelines and proactively manage service expectations
• Review and resolve billing, quantity, or delivery discrepancies

About You

• You have previous experience in a customer service role (email-focused rather than call centre)
• You have excellent written communication skills and a sharp eye for detail
• You're reliable, organised, and take pride in delivering a smooth, accurate service
• You're comfortable building relationships with people across all levels of the business - from warehouse teams to sales
• You enjoy working as part of a team and contributing to a positive, collaborative culture
• You have permanent working rights

What's on Offer

• Ongoing role with consistent full-time hours (Monday to Friday, 9am-5pm)
• Hybrid working model: 2 days in-office at Fairfield
• Professional, welcoming team environment
• Work under an experienced team leader across multiple business units
• Immediate start available

This is a hybrid position. Applicants must have permanent working rights.

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