Customer Service Officer

• $36.00 per hour + Super | Mon- Fri 12:00pm-8:00pm
• Transport & Logistics | Horsley Park Location
• Reliable transport essential | Career progression available

About the Company

Our client prides themselves on delivering a high-end service, specialising in warehousing, courier services and international shipping. They are looking for energetic, friendly personalities who thrive in a high volume environment to join their growing team based in Horsley Park.

About the role

Reporting to the Customer Service Supervisor, you will be required to deliver end-to-end professional customer service over the phone and via email.

Your duties will include but are not limited to the following:

• Answering email and phone inquiries promptly
• Utilising Salesforce to manage cases and email queries from clients and customers
• Consigning and booking pick-ups and deliveries using an in-house transport tool
• Tracking and tracing deliveries
• Updating clients on delivery performance, consignments, and tracking reports
• Willing to meet targets and set goals within the customer service space

About you

The ideal candidate will have exceptional communication and experience working within a team environment. You will have a can-do attitude, be able to perform in a fast-paced environment and be willing to give it your 100%!

Requirements

• Previous work experience in a call centre, customer service or transport role
• Experience using MS Office applications, Salesforce, or similar systems
• Team player with exposure to working with large operational teams
• Excellent verbal and written communication skills
• Ability to commit to a 12pm - 8pm shift
• Have a reliable car and driver’s licence, as there is no access to public transport.

Benefits on offer
Our client offers a challenging yet exciting workplace where they encourage you to be the best you can be every day. For the right candidate, they will be able to offer the following:

• An excellent pay rate ($36 per hour) + Super
• Monday to Friday, ongoing hours
• Fun and exciting work culture
• Never-ending career progression within a global company

How to apply:
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.

What next
Applications will be reviewed for this role, and only suitable applicants will be contacted.
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