Narrabundah Administration Assistant

Grow your career in an exciting new role

Join a vibrant team that truly supports each other

Make a real difference in the lives of the vulnerable people

ABOUT US

Community Services #1 is a not-for-profit organisation dedicated to supporting people and families in the ACT and surrounding NSW region. With over 200 employees and volunteers, we deliver programs that address community needs and foster a sense of belonging.

We value innovation, collaboration, and inclusivity, and we are committed to creating a workplace where everyone can thrive.

ABOUT THE ROLE

Perform a range of administrative processes to support maintain the running of the program, including process for CCS funding, enrolments for the services and maintaining client information.

Under the guidance of the director, assist in developing and maintaining procedures relating to administrative functions of the service.

Provide quality customer service for program queries, following up with Clients, using sound judgement for escalating queries and maintain record keeping as per the National Quality Standards.

Monitor and administer program inboxes, answering phones and providing assistance where necessary.

When required act as the responsible person on duty.

Report directly to the Director/ Nominated Supervisor of any problem arising, which would affect the children, service approval or rating, regulatory and legal compliance or the smooth running of the service.

ABOUT YOU

Diploma qualification in Early Childhood Education and Care and at least 1 year of relevant work experience.

Demonstrated experience in family accounts using a CCMS platform, experience with OWNA advantageous.

Experience in Child Care Subsidy (CCS) Additional Childcare Subsidy (ACCS) and of Family Assistance Law (desirable).

Experience as a Responsible Person

Demonstrated commitment and experience delivering exceptional and professional customer service.

Demonstrated excellent administration skills, including records management, processes and activities to support team priorities, and a working knowledge of Microsoft Office.

WHAT WE OFFER

Full-Time position – 76hrs fortnightly (available between 7.30-6.00pm)

The position is Fixed-Term until 19th December 2025, with the potential to be ongoing.

SACS Level 3.1 - 3.4 ($37.35 - $40.05) per hour plus superannuation commensurate with skills and experience

Salary packaging for a variety of eligible expenses

Working in a team dedicated to creating positive and lasting impacts in the community

Employee wellbeing programs, flu vaccinations, free parking and professional development opportunities

If this sounds like you, we would love to hear from you!

Email your resume and cover letter to [email protected].

Shortlisting and interviews are happening soon, so don’t miss out!

Need More Info?
Contact Riley (People and Culture) on 02 6126 4717.

Community Services #1 recognises that our people are multi-dimensional and encourages people of all nationalities, gender identities, religion, sexual orientation and ethnicities to apply.

Community Services #1 acknowledge Aboriginal and Torres Strait Islander people as traditional custodians of the land on which we meet, work, live and play. We honour their continuous connection to country, water, sky and communities. We celebrate Aboriginal and Torres Strait Islander stories, traditions and living cultures and pay our respects to elders past and present.