Empire Window Furnishings (EWF) has grown since 2016 until now to become one of the most trusted business in Blinds, Shutters and Awnings and many more services that EWF provides within the industry.

EWF has a strong growth and continues to grow through our values, culture and commitment which we are extremely proud of our values and organisational culture within, where we know and can provide a service to both our staff and customers to ensure all our efforts are to help you grow personally and professionally in an environment that is geared to bring the best out of you. So, why not join our team our Complaints Department is seeking an experienced All-Rounder Administration Officer. Our Ideal candidate needs to be a highly driven team member and needs to provide a high level of support service in all areas but not limited to:

The role:
This role provides significant support to EWF and the business services team.

Your duties will include, but are not limited to:
• Managing day-to-day Customer Service communications with customers in-person, over the phone and via email by providing excellent communication skills and telephone manners

• Liaising with Sales Consultants, Installers, Orders Department and Suppliers to discuss matters and work towards solutions

• Processing Warranty claims for customer’s
• Reporting to the Customer Service & Office Manager
• Managing the Customer Service tracking to monitor and make sure all cases are resolved in a timely manner
• Assessing Customer Service cases and effectively managing the resolutions within a timely manner
• Processing and initiating service requests for warranty claims
• Assisting with the answering of inbound calls, fielding and transferring calls to other departments are required
•Provide high level of secretarial, customer service skills, data entry and other administrative skill and support to the team
• Maintenance of all customer and client records
• Provide correspondence to all enquiries and queries
• Provide strong emphasis on managing incoming leads and arranging the sales reps daily run while taking care of customer service
• Arranging client appointments and booking in client work
• Cross checking notices of assessment within EWF
• Perform general reporting obligation
• To provide a help desk service for all staff with queries/issues and to also provide this service to Clients

EWF Allrounder Administration Officer requires the following essential attributes:
• Excellent team player.
• Flexible for taking on a variety of tasks
• Strong communication and computer skills
• High attention to detail
• Flexible in working with office team environment members on a regular basis
• Proactive and committed to providing excellent customer service
• Can do attitude
• Professional presentation
• A strong work ethic and enthusiasm

Your responsibilities:
Skills and experience required:
• Exceptional written and verbal communication skills
• Embodies a positive tone and energetic work ethic
• Strong Customer Service and Administration experience and skills
• Conflict resolution and the ability to solve problems

• Ability to stay on task and manage multiple cases/tasks at once
• Proficient administrative and computer skills
• Highly positive with “can-do” attitude
• Self-motivated and ability to thrive in a busy and collaborative work environment
• Strong General Administration / Customer Services skills and experience

Benefits
• Competitive remuneration package
• Beverly Hills location – close to public transport, cafes & shops
• Friendly culture and team events throughout the year
• Excellent EWF resources – training & ongoing support

If you are ready to take on this role, we would love to hear from you. Shortlisted candidates will be contacted on an immediate basis. To apply for this role, please forward your resume at [email protected]