CoolKid Psychology is an established Private Practice in Bayside. We have a brilliant client support team and would like to expand. The position is for 2-3 days per week, between 8:30-5pm. We will train you to our systems and provide ongoing support.

IMMEDIATE START.

***Only applications that include a Cover Letter addressed to Director Kim Sheppard will be considered***

Psychology students are encouraged to apply however given the nature of the work, post graduate students are preferred.

Are You?

Seeking long term engagement with a supportive Company

Available to work at least 2 days per week and seeking flexible hours

A critical thinker? Can you accurately and thoroughly evaluate and respond to everyday and complex tasks? This role is MORE than inbound and outbound calls and requires the ability to dynamically manage clinician diaries and think deeply and laterally.

Looking to develop your career in the Allied Health industry

Willing to learn and flexible with change

Passionate about helping people

An efficient problem solver, with a ‘can do’ and ‘will do’ attitude

Appreciate the small details and the bigger picture

Methodically organised with a clear framework for how you work

Driven to provide excellent service to clients and team members

Familiar and comfortable with independently navigating technology (e.g., emails, online/cloud-based platforms, cloud-based Practice Management Systems)

Able to show initiative and be receptive to feedback.

We Offer:

Above Award Rates for all our team members

A comfortable and welcoming office and reception area

Supportive, friendly, emotionally intelligent colleagues

Ideal clients

Organised systems and processes

Active involvement with our clinical team and the administration/running of the practice. We value and respect ALL team members.

A work environment that is values driven and connected by the common goal of making a difference in the lives of others

Regular team training and get togethers

Consistent hours and stable employment

The Role:

CLIENT SUPPORT:

Diary management for clinicians

Responding to phone and email enquiries from current and prospective clients

Completing intake for new clients

Ensuring all relevant documents/forms are provided to clients as needed

Liaison between clients and clinicians

Liaison between clients and external services

Supporting clients and clinicians regarding invoicing, receipting and Medicare rebates

Ensure the smooth day to day running of the clinic, with multiple clinicians on site simultaneously

Liaising with other allied health professionals

Assisting the Office Manager and Clinic Director with administrative aspects related to the running of the clinic

Navigating our Practice Management Software system (Halaxy)

Supporting the Director and clinical team members to implement new therapeutic services and programs

**No Recruitment Agencies please**

Successful applicants will be contacted via telephone to determine their suitability for the role and where appropriate offered an interview.