The Company

Our client is a forward-thinking Managed Service Provider (MSP) supporting small to mid-sized businesses with managed IT, cloud, cybersecurity, VoIP, and automation services. They're on the lookout for a Senior Level 3 Engineer who thrives in a fast-paced environment, loves solving complex problems, and wants to help shape the future of automation, security, and IT support.

Responsibilities

• Owning technical escalations and advanced troubleshooting for diverse client environments.
• Managing and configuring Microsoft 365, including Teams Voice, Intune, and Security Center.
• Working with Microsoft 365 add-ons like CheckPoint, SkyKick, and Inforcer.
• Leading network setups using Unifi switches, APs, and firewalls.
• Monitoring threats using Huntress SIEM and coordinating incident responses.
• Managing and learning 3CX VoIP, with full training provided.
• Building automation workflows with Rewst and Pia to eliminate repetitive tasks.
• Developing AI Agents for smarter ticket handling and client interactions.

Skills

• 5+ years of hands-on experience in senior technical support roles.
• Microsoft 365 mastery (Teams Voice, Exchange, Intune, SharePoint, Security).
• Experience with RMM tools and scripting for automation.
• Confidence with Unifi network architecture and deployment.
• Exposure to SIEM solutions (Huntress preferred).
• VoIP experience (3CX or similar – training will be provided if needed).
• Experience in the MSP industry and managing multiple clients.
• Excellent communication skills.

To Apply

To be considered, you must be living in Perth and have Permanent Residency or Australian Citizenship. Apply online or send your CV to [email protected]