Systems Engineer (Level 3)

We’re partnering with a well-established Managed Services Provider seeking a Level 3 Systems Engineer to join their high-performing team. Servicing businesses across Australia, they offer a wide range of IT solutions from managed services, cloud infrastructure, cybersecurity, to strategic consulting across multiple industries.

With a growing client base and demand for senior technical expertise, the business is expanding and looking for a passionate engineer to join them during this exciting phase.

The Role
As a Level 3 Systems Engineer, you'll provide a mix of remote and onsite support (WA-based clients) in a hybrid work setup. You’ll work across diverse technologies and play a key role in delivering expert support, improving systems, and mentoring junior staff.

Key Responsibilities:

• Act as an escalation point for the service desk team on complex issues
• Deliver Level 3 technical support (remote and occasional onsite)
• Identify and improve inefficient processes
• Monitor incident trends and contribute to automation efforts
• Mentor and support junior team members

Technical Skills & Experience Required:

• Minimum of 3+ years in a Systems/Support Engineering role
• MSP experience is essential
• Strong knowledge of Microsoft technologies (Windows Server, Azure, AD, Exchange, Intune, Azure AD)
• Experiences across networking, firewall, virtualisation (ESXi), Backup and recovery solutions, and along with familiarity with 3CX.
• Use of RMM tools and ticketing systems
• Strong communication skills and a customer-first mindset
• Have the ability to work and perform under pressure in time-critical scenarios
• Valid C-class driver’s license and own vehicle

What’s in It for You:

• A growing and fantastic working environment with a high performing team
• Bonuses on offer for high performing team members
• Significant recognition and rewards platform
• A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
• Hybrid office / working from home arrangements
• A vibrant social network