Robert Half is proud to partner with a well-established and highly regarded organisation to recruit a Senior Service Desk Analyst. This is an exceptional opportunity for a polished IT professional who thrives in a fast-paced, corporate environment and takes pride in delivering high-quality support to executive-level stakeholders.

In this role, you will be a vital part of a skilled IT team, working alongside senior engineers and handling escalated technical issues up to Level 3. You will be responsible for providing white-glove support to C-suite executives and senior business leaders, ensuring a smooth and responsive IT experience that reflects the standards of the business.

This is more than just a traditional support role-it's a chance to embed yourself in the business, build strong relationships, and showcase both your technical expertise and service-first approach.

Key Responsibilities:

• Provide responsive, high-level IT support to end users, including senior executives and C-suite personnel
• Manage and resolve technical tickets across Level 1, 2, and 3 issues
• Collaborate closely with senior engineers on escalated or complex technical matters
• Maintain and manage end-user devices, application access, and security protocols
• Deliver a professional, customer-centric experience that reflects the organisation's values and expectations
• Troubleshoot and support Microsoft desktop and server environments, Microsoft 365, and Intune device management
• Maintain accurate documentation and contribute to ongoing improvement of support processes

Key Skills & Experience:

• Proven experience in a Senior Service Desk or Desktop Support role within a corporate environment
• Strong technical knowledge of Microsoft 365, Intune, and Windows Server administration
• Hands-on experience resolving issues across L1-L3, including complex troubleshooting and escalation
• Impeccable communication and interpersonal skills, with a strong focus on professionalism and discretion
• Experience supporting high-level stakeholders or executives in a white-glove capacity
• Ability to work independently and as part of a broader team

Why Apply?

• Work with a highly reputable business known for its professionalism and quality of service
• Join a collaborative and technically strong IT team
• Opportunity to deliver meaningful, high-impact work every day
• Exposure to modern tools, technologies, and high-level IT operations

If you're passionate about delivering premium support and want to work in a professional environment where your expertise is valued, apply today!

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.