About Us

At Less Stress IT, we're a rapidly growing IT solutions provider dedicated to delivering exceptional services to businesses and individuals. Our commitment to excellence and customer satisfaction drives everything we do. We’re looking for a skilled and motivated Senior Computer Technician to join our team.

About the Role

As a Senior Computer Technician at Less Stress IT, you will be responsible for performing a wide range of IT services, both in-store and onsite. You will diagnose, repair, and maintain computer systems, as well as provide networking solutions and troubleshooting support for our B2B clients. You will also assist in quoting and implementing IT solutions tailored to meet our clients' needs and provide support and guidance to less experienced technicians.

Key Responsibilities

• Perform in-store and onsite computer repairs, including hardware and software troubleshooting.
• Provide B2B-focused IT support, ensuring swift and efficient problem resolution.
• Install, configure, and maintain computer networks, ensuring seamless connectivity and security.
• Diagnose and resolve technical issues related to networking, hardware, and software.
• Conduct thorough troubleshooting to identify root causes and implement effective solutions.
• Prepare and deliver accurate solutions quotes for clients, offering tailored IT solutions.
• Maintain clear and concise communication with clients to ensure their IT needs are met.
• Document all work performed, including repairs, installations, and troubleshooting steps.
• Collaborate with the team to ensure a high standard of service delivery.
• Provide support and guidance to less experienced technicians.

About You

• Significant experience as a Computer Technician, IT Support Specialist, or similar role.
• Experience with B2B IT support and solid understanding of business IT needs.
• Broad range of expertise and knowledge of computer hardware, software, and networking systems to be able to resolve various customer requirements.
• Advanced skills in Microsoft 365 products.
• Knowledge of cyber security best practices.
• Ability to independently and efficiently problem-solve, diagnose and resolve technical issues.
• Ability to document clear and accurate processes with meticulous attention to detail.
• Strong communication skills, both written and verbal.
• Willingness to learn new technologies and adapt to changing IT environments.
• Valid driver's licence and reliable transportation for onsite visits.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) a plus.

What we Offer

• Competitive salary based on experience.
• Opportunity to work in a supportive and collaborative environment.
• Ongoing professional development and training.
• A chance to be part of a growing company with a focus on innovation and customer service.

Ready to Apply?

If you're passionate about IT and ready to help businesses and individuals with their tech needs, we'd love to hear from you! Apply today by submitting your resume and a cover letter describing your fit for the position.

Join Less Stress IT and be a part of a team that values expertise, dedication, and customer satisfaction!