• Fixed Term / Full Time / 12-month contract
• Salary: $62,337 - $70,064 gross p.a. plus 11.5% Super
• 35 hours per week with the option of flexitime / Monday to Friday
• Ulladulla Administration Building, Deering Street, Ulladulla
• Closure date: Sunday 22 June 2025 (at midnight)
  

About the Role
This is a 12-month, fixed term contract position working a 35-hour week (Monday - Friday, 9.00am - 5.00pm). This position is located at the Ulladulla Administration Building providing essential administrative support to the City Development directorate of Council. Reporting directly to the Coordinator Administration - South, the focus of this position is to:

• Provide administrative and customer service support to internal and external customers of City Development
• Provide a broad range of administration support services for development and related applications for approval under the Local Government Act and Environmental Planning and Assessment Act, 1979 and Swimming Pools Act 1992
• Process orders, notices and generate invoices
• Resolve a high volume of internal and external customer enquiries (phone/email/webchat/in person)
• Provide administrative and records support to City Development staff as required
• Process call back requests and customer complaints/action in Council's request management system

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You
To be successful in the position, you will have:

• Certificate III Business Administration (or equivalent)
• Current class C Driver's Licence

We are seeking a candidate with relevant experience in an administrative and/or customer experience environment. The ideal individual will have a proven track record of delivering high-quality customer service as well as effective time management and prioritization skills, with the ability to balance competing deadlines efficiently.

How to Apply
To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and responding to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement. For tips and more information on how to submit a great application, please visit how to apply on Councils website.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. What relevant qualifications, skills and experience do you offer that relate to this role?
3. What does excellent customer service mean to you?
4. Please provide an example of how you prioritise competing workloads and deadlines.

Applicants who progress to pre-employment checks may be required to undergo a Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.

If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 4429 3253.

Applications Close: Sunday 22 June 2025 (at midnight)

If you have any questions about this role, please contact Kim Smith - Coordinator - Administration South - 02 4429 8926

Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• 4 weeks annual, 3 weeks sick leave and 2 Health and Wellbeing days per annum
• Option of flexitime for indoor staff
• 9 day fortnight for outdoor staff
• Flexible and remote working arrangements
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• Novated Lease Arrangements
• Long Service Leave after 5 years

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds. Applicants with a disability are encouraged to reach out if they require any reasonable adjustments throughout the recruitment processes to enable them to fairly demonstrate their skills and capabilities to meet the requirements of the job.

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace