Provider Manager – Strategic Partnerships & Service Excellence

Location: Hybrid (Work from Home + HFA HQ in Brisbane - Milton)

Employment Type: Full-Time

Industry: Veterans and Vulnerable Australians, Community and Household Services

Salary Range: $72,000 – $98,000 + super (based on experience)

About Us – HomeFront Australia

We provide nationwide home services for DVA, NDIS, and Aged Care clients, backed by a trusted network of 1,500+ vetted service providers. As a values-driven organisation, we focus on authentic stakeholder engagement to strengthen our impact. Our mission is to support veterans and vulnerable Australians through safe, reliable, and respectful in-home services that genuinely improve lives.

The Opportunity

We’re seeking a passionate and proactive Provider Manager to oversee and nurture our national network of 1,500+ service providers. This pivotal role sits at the heart of our operations, ensuring every provider aligns with HomeFront’s values, quality standards, and commitment to exceptional service.

Working closely with the Services Director, Services Manager, and Services Teams, you will lead provider engagement, issue resolution, and performance management, all while supporting scalable and sustainable service delivery across Australia.

This role does not involve direct staff management but requires high-level coordination, strategic thinking, and strong communication to maintain long-term partnerships and drive service delivery improvements.

If you thrive in relationship-driven roles, enjoy problem-solving with professionalism and empathy, and want to make a meaningful impact within a growing, purpose-led organisation, we’d love to hear from you.

Compensation & Growth Path

We understand the importance of recognising both experience and potential. Our remuneration range reflects this:

Entry-Level / Early Career (0–2 years relevant experience):

$72,000 – $85,000 + super

For those with a background in administration, coordination, or client services - perhaps stepping up from a Team Coordinator or CSO-type role-with strong interpersonal skills and a willingness to grow with the right support and mentoring.

Senior Provider Manager –

Salary: $92,000 – $98,000 + super

For candidates with experience managing provider networks, overseeing service performance, and driving collaborative improvements in service delivery, particularly within aged care, NDIS, DVA, or related sectors. This role emphasises operational coordination and stakeholder engagement while requiring strong governance capabilities and the ability to manage complex relationships and compliance in medium-volume service environments.

We also offer a structured professional development pathway to support your growth - whether you’re stepping into this space or advancing your career in strategic operations and stakeholder engagement.

What You’ll Be Doing

• Building and maintaining strong, values-aligned relationships with external service providers
• Leading provider onboarding, engagement, and retention in collaboration with internal teams
• Managing escalated provider issues and service disruptions with care and clarity
• Supporting sustainable service arrangements that reflect quality and efficiency
• Collaborating with internal leadership to ensure alignment and responsiveness
• Reviewing provider performance and reallocating clients when needed, while recognising and celebrating top performers
• Maintaining accurate documentation, compliance records, and conducting audits
• Supporting administrative and client service tasks, including service bookings
• Acting as a direct point of contact for provider communications (phone and email)
• Representing HomeFront’s values and commitment to safe, respectful client outcomes

What We’re Looking For

• Experience in provider, vendor, or stakeholder management (aged care, NDIS, DVA or health sectors desirable)
• Strong interpersonal and communication skills with a solutions-oriented mindset
• Ability to manage competing priorities and complex provider needs with professionalism
• Familiarity with compliance and governance frameworks
• An authentic desire to improve outcomes for vulnerable Australians
• Confident working independently, while contributing meaningfully to a close-knit team
• Military experience is recognised and valued

Why Join Us?

Make a Difference: Work that directly supports veterans and vulnerable Australians

Hybrid Work Model: 2 days in the office per week (Brisbane HQ) + WFH flexibility

Strong Workplace Culture: Inclusive, collaborative, and values-driven

Professional Growth: Structured development and supportive mentoring

Team Engagement: Regular social events, wellbeing initiatives, and peer recognition

National Scope, Local Impact: Join a team delivering positive change across Australia

No remote positions available at this time.

Apply Now

Ready to make a meaningful difference?

Apply via SEEK with your CV and a short cover letter.

For a confidential conversation, contact Amanda (People & Culture) at [email protected].