Guest Service Agent – Casual (Front Office & Reservations All-Rounder)

Lanson Place Parliament Gardens Melbourne

Lanson Place offers a luxurious home-away-from-home experience for short and extended stays at central locations in Hong Kong, Shanghai, Kuala Lumpur, Singapore, Manila. Melbourne will be the first in Australia and flagship for the brand to expand its portfolio to other Australian and New Zealand gateway cities. Since 1995, the company has been delivering on its mission to perfect the art of authentic hospitality, building residential communities and extending attentive and efficient service enveloped in the philosophy of family.

As a Public Area Cleaner, you play an essential role in ensuring our property maintains the high standards of cleanliness and presentation our guests expect. Your work directly contributes to the comfort and wellbeing of everyone visiting or staying with us.

You will be responsible for maintaining the cleanliness and hygiene of our restaurant Chronicle 502, the Albert Lounge, gym, swimming pool, common areas, and back-of-house spaces, ensuring all areas are spotless, safe, and ready to welcome guests at all times.

We are looking for enthusiastic and service-focused individuals to join our Front Office team on a casual basis as Guest Service Agents (All-Rounders).

In this role, you will play a vital part in delivering exceptional guest experiences across both Front Office and Reservations. Your warm personality, attention to detail, and proactive approach will contribute to creating a seamless and memorable stay for every guest.

Main Duties

Greet guests upon arrival and ensure a smooth check-in and check-out experience.

Handle guest inquiries, special requests, and feedback in a professional and efficient manner.

Provide clear and accurate information about hotel facilities, services, and local attractions.

Assist with processing reservations via phone, email, and online channels as required.

Coordinate room allocations and updates using the hotel’s PMS.

Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction.

Maintain a tidy, welcoming, and professional reception area.

Follow all hotel policies and procedures, including security and privacy standards.

Support the Reservations team during peak periods and contribute to revenue-generating efforts.

Work collaboratively with the wider Guest Services team to continuously enhance service delivery.

Key Requirements

Previous experience in the hotel industry, ideally within Front Office or Reservations.

Strong interpersonal and communication skills – written and verbal.

Organised, dependable, and confident working independently or in a team.

Ability to adapt and multitask in a fast-paced environment.

Genuine passion for hospitality and creating positive guest experiences.

Professional presentation and a proactive, can-do attitude.

Proficiency in hotel systems/PMS (Opera or similar) is an advantage.

What We Offer

A dynamic and supportive team culture where your contributions are valued.

Ongoing training and development opportunities.

Access to our Employee Care Platform and online learning tools.

Generous staff benefits including discounts on dining and accommodation at our property, as well as free stays in our sister hotels across Asia.

How to Apply

If you're passionate about hospitality, excited to wear multiple hats, and eager to be part of an energetic and caring team, we’d love to hear from you!