Waterfront Melbourne Apartments is looking for a professional and experienced Reservations and Guest Service Agent to join our small and well-versed team dedicated to offer excellent customer service and high standard quality accommodation to the corporate and leisure market. The right candidate will have a strong background in reservations, sales, and front office operations within the hospitality sector.

You will be part of a supportive and experienced team, working closely with the Operations Manager to ensure smooth day-to-day operations and exceptional guest service. The right candidate must be confident handling bookings, guest interactions, and department coordination, with the opportunity to grow into sales and marketing responsibilities.

Key Responsibilities:

Handle guest check-ins and check-outs in a welcoming and professional manner

Provide outstanding customer service, addressing guest needs and resolving issues efficiently

Manage individual, group, and corporate reservations across multiple channels

Coordinate with the housekeeping department to ensure timely room readiness

Maintain accurate booking records and guest profiles

Manage availability and rate updates through the Channel Manager (SiteMinder)

Liaise with travel agents and partners via GDS platforms

Assist in managing corporate accounts, group blocks, and negotiated rates

Process payments, pre-authorisations, and resolve chargebacks and billing queries

Support general front office operations and administrative duties as needed

Requirements:

2 years of experience in front office, reservations, or sales support in hotels or serviced apartments

Confident working with SiteMinder, GDS, and property management systems (PMS)

Familiarity with corporate accounts, OTA platforms, and channel management

Solid understanding of billing procedures, including chargebacks and reconciliation

Excellent communication and organisation skills

Problem solving skills, ability to work in a busy environment and multitasking skills

Strong team player with a proactive attitude and attention to detail

Immediate start. Candidate must be available from 9am to 6pm Mondays to Fridays. Occasional work on the weekends required from 9.30am to 2pm.

Australia working rights is essential. Reference of previous working experience is welcomed.

Opportunities for Growth:

This role offers the potential to progress within the company. The right candidate will also have the chance to be involved in sales, marketing, and revenue support, contributing to the wider business strategy.

To apply, please send your CV/resume.
Only shortlisted candidates will be contacted during the selection process.