Casual Guest Services Agent- Quest St Kilda Road & Quest on Dorcas

Friendly and collaborative team environment

The chance to work across two well-regarded properties

Development of front office skills across all key functions

2 - 3 Shifts per week (16-24 hours)

Quest Apartment Hotels is the largest and fastest-growing apartment hotel operator in Australasia, with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest St Kilda Road & Quest on Dorcas locally owned and operated.

We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.

Quest St Kilda Road is a 4.5-star property that opened in February 2019. Located conveniently between Toorak Road and Commercial Road, just 3km from Melbourne’s CBD, the property features 104 Studio, One- and Two-Bedroom Apartments, a guest lounge, and gymnasium.

Quest on Dorcas, located in Southbank near the Shrine of Remembrance, is a 47-apartment property catering primarily to corporate travellers with One- and Two-Bedroom options.

Both properties attract a largely corporate clientele and are operated by small, friendly, and professional teams. They are located just 1.6km apart and easily connected via tram.

Both properties attract a primarily corporate customer base and have a small, close-knit teams.

The Role
As a Guest Services Agent, you’ll be the face of the property and play a key role in ensuring an effortless and welcoming guest experience. You must be open to a roster that includes early mornings, evenings, weekends, and public holidays and have an ability to cover shifts on short notice from time to time.

Key responsibilities include:

Guest check-in and check-out

Providing exceptional service throughout the guest journey

Responding to enquiries and managing reservations

Handling administration duties and daily handovers

Assisting with property and guest safety/security

Maintaining cleanliness in public areas

Supporting the readiness of all departments for the following day

The Ideal Candidate

We're looking for someone who is:

Reliable, flexible, and committed to great customer service

A confident communicator with strong interpersonal skills

Well-presented, detail-oriented, and organised

Experienced with front office systems and multitasking under pressure

Team-focused and willing to contribute wherever needed

Availability
Quest St Kilda Road operates from 7am-11.30pm daily and shifts include

AM: 6.45am – 3.15pm

Late-Mid: 2pm – 10.30pm

PM: 3pm – 11.30pm

Quest on Dorcas operates from 7am-9pm Monday - Friday & 8am - 8pm Saturday - Sunday and shifts include

AM: 7am – 3pm or 8am - 4pm

PM: 1pm – 9pm or 12pm - 8pm

All shifts are a guide only and are subject to change.

Please note: most shifts for this role will be Late-Mid and PM.
Both properties have a Night Manager on-site after hours.

Requirements:

Current work rights in Australia

Previous customer service or hospitality experience highly regarded

Hospitality graduates/students are encouraged to apply

The Opportunity

The role offers the chance to work in a vibrant, modern apartment hotel environment, in a high-performing and friendly team and all under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform; staff, family and friends rates for leisure accommodation; and opportunities to participate in learning and development activities. This is a demanding but rewarding role for the right candidate.

Applications

To apply, you must include both a cover letter and CV.