About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

The Role

Based in Ormeau, this role is responsible for managing customer accounts by ensuring timely payments of outstanding amounts, work closely with customers to understand their financial situations and develop strategies to improve payment compliance. Additionally, maintain accurate records and communicate effectively with internal stakeholders to ensure smooth operations.

How will you CONTRIBUTE and GROW?

Manage customer accounts by monitoring outstanding amounts and taking appropriate action to ensure timely payments

Develop strategies to improve payment compliance based on individual customer circumstances

Maintain accurate records of all transactions and interactions with customers

Communicate effectively with internal stakeholders to ensure smooth operations

Provide support to other members of the collections team as needed

Data entry/account maintenance in the Great Plains system

Comply with Company’s priorities and policies in terms of debt collection. More generally Comply at all times with all policies and regulations applicable to the role

Are you a MATCH?

Experience in debt collection or account management

Strong communication skills (both written and verbal)

Ability to multitask and prioritise tasks effectively

Knowledge of relevant industry regulations and standards

Have strong computer literacy with the proven ability to manage multiple databases for data entry and drawing information efficiently

Demonstrated commitment to providing exceptional service and helping resolve customer queries and complaints

Excellent phone manner

If this sounds like you, we would love to hear from you! This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow

We offer:

Salary + employee benefits + free onsite car parking

14 weeks paid parental leave

Family and social activities

A professional environment with a focus on wellbeing

Salary Continuance Insurance

Local and global opportunities

Health and wellbeing initiatives

Retail discount programs with over 350 retailers

Employee social events

One paid volunteering day each year

Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.