Senior Clinical Administrator – Child and Adolescent Neuropsychology Group

Location: Carlton, Victoria

Position Type: Part Time/Full Time (3-5 days a week)

About Us: The Child and Adolescent Neuropsychology Group (CANGROUP) is a leading provider of child and adolescent neuropsychological and mental health services. Our highly dedicated team of neuropsychologists is committed to supporting the well-being of children and families. We are currently seeking a professional, detail-oriented, and proactive Administration Coordinator to join our team and to play a key role in supporting the operations of our clinic. Our team are committed to providing the best possible care, and we are looking for a team member who is highly motivated to provide a caring, empathic, and professional approach to all clients. Ideally, you will have an interest in working with children, and neurodevelopment.

Key Skills Required

Demonstrated excellence in English language proficiency (VCE English score of 85+ or equivalent qualification/experience level)

Superior ability to translate complex psychological and clinical concepts into simple, parent-friendly explanations

Exceptional multitasking capabilities with the ability to manage numerous responsibilities simultaneously

Professional communication skills suitable for high-stakes conversations with concerned parents

Advanced problem-solving abilities and capacity to handle demanding requests with efficiency

Executive-level organizational skills and attention to detail in a fast-paced environment

Responsibilities: As a Senior Clinical Administrator at CANGROUP, your primary responsibilities will include the following. Please note: Experience in each of the areas below is essential.

Responsibilities

Patient Registration and Scheduling

Efficiently manage patient appointments, ensuring accurate scheduling and timely reminders

Schedule and coordinate neuropsychological assessments and follow-up appointments

Serve as the primary point of contact for families, providing compassionate and informative assistance with exceptional communication skills

Greet and assist patients and their families in a friendly and professional manner

Communicate complex clinical information to parents in clear, accessible language that is easy to understand

Respond to parent inquiries promptly and efficiently, providing accurate information on demand

Documentation and Record Management

Maintain accurate and confidential patient records in compliance with clinic policies

Assist in the preparation of intake forms and other necessary documentation

Assist in the preparation and organization of assessment reports

Handle multiple documentation tasks simultaneously while maintaining attention to detail and accuracy

Team Collaboration

Facilitate communication between neuropsychologists, therapists, and other clinic staff

Assist in organizing team meetings and events to promote collaboration and information sharing

Communication and Client Relations

Serve as a point of contact for phone and email inquiries, providing information and directing inquiries to the appropriate staff

Liaise with healthcare providers and other external stakeholders

Maintain professional communication standards when speaking with parents, demonstrating advanced interpersonal skills

Navigate complex and sensitive family situations with diplomacy and professionalism

Manage demanding situations with the efficiency and composure of a senior professional assistant

You have a friendly, approachable, positive manner

You have excellent communication skills both written and verbal

You can engage and facilitate a culture of high performance

You have exceptional people skills and can empathise with clients and uphold confidentiality at all times

You have excellent crisis management skills and can manage client complaints (e.g. costs, outcomes or waiting times)

You demonstrate exceptional professionalism when it comes to personal grooming, maintaining cleanliness and OH&S standards at the practice

Billing and Payments

Assist with the billing process, including verifying insurance information and processing payments

Collaborate with the finance team to ensure accurate and timely invoicing

Handle multiple billing inquiries simultaneously while providing clear explanations to families

General Office Support

Manage office supplies, including ordering and restocking as needed

Support the administrative needs of the clinic, such as photocopying, filing, and maintaining a tidy reception area

Make a valuable contribution to the ongoing development of the business

Demonstrate advanced organizational and multitasking abilities comparable to senior executive support roles

Manage competing priorities and deadlines with precision and professionalism

You are highly skilled in Microsoft 365 and its associate suite of products including but not limited to Outlook, Excel, Word, Teams, Forms, Planner

Qualifications and Essential Skills

Proven experience (minimum 2 years) as an allied health, medical or legal administrative assistant.

Familiarity with medical or mental health office procedures.

Excellent organizational and multitasking abilities.

Strong communication and interpersonal skills.

High level of proficiency in Microsoft Office Suite and computer skills.

High attention to detail and accuracy.

Ability to multi-task and manage multiple demands.

Understanding of medical and medicare billing processes is advantageous.

Benefits

Competitive salary based on the Health Professional and Support Services Award and will reflect your experience in similar roles (70,000-80,000 including superannuation).

A friendly, positive, supportive workplace focused on client and team wellbeing.

An interesting and dynamic workplace

A supportive and collaborative work environment dedicated to making a positive impact on family and their children's lives

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience to [email protected]. A written response providing evidence for "Key Skills Required" MUST be provided. Your application will NOT be considered without this information. Please include "Senior Senior Clinical Administrator Application – [Your Name]" in the email subject line. The deadline for applications is Friday 20th June 2025.

CANGROUP is an equal opportunity employer. We encourage candidates from all backgrounds to apply.

Application Deadline: 20.06.2025

Thank you for considering a career with CANGROUP. We look forward to reviewing your application.