About the Client:

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking for a talented Business Analyst to join their busy team for a casual 12 months temporary assignment.

About the Role

As a Business Analyst, you will work with impacted stakeholders to design and deliver improvements that deliver quality outcomes and enhance client experience. In addition, your key duties are as follows:

• Produce reports, interpreting data and analysing results using standard statistical techniques.
• Coordinate divisional and branch reporting requirements to monitor and track improvement and performance outcomes.
• Develop business functional requirements and resources, consistent with contractual, legislative and policy environments.
• Translate business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise customer experience.
• Design and deliver workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
• Establish and implement governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
• Implement and maintain audit and risk processes, controls and undertaking issues resolution

About You

To be successful in this role, you must have:

• Proven experience in a similar Business Analyst role
• Experience with Customer Records Management Systems, including Salesforce
• Experience with developing and testing on-screen guidance
• Experience developing and testing automated correspondence
• Strong analytical and problem solving skills
• Excellent communication and stakeholder engagement skills
• Strong proficiency in Microsoft Excel

Benefits

• 28th July start date pending clearance
• Casual 12 months Temporary Assignment
• Full-time hours, Monday to Friday
• Hybrid working arrangement
• $60.26 per hour + super
• Adelaide, SA location

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check **

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion