ABOUT KYD-X SUPPORT SERVICES

The KYD-X name is well known thanks to our charity that has hosted the popular Kids & Youth Disability Expo, where exhibitors help parents, carers and individuals make better informed choices about the support available to them, as well as Off the Floor Accessible Toilets which helps people living with a disability access proper toilet facilities at events. Due to growth in our KYD-X Support Services business, we are hiring a newly created joint role of Support Coordinator and Business Development Manager to join our team.

At KYD-X Support Services we provide NDIS Support Coordination and Specialist Support Coordination for people of all ages. We've lived this experience ourselves and started the business because we believe in a better way to support the community we belong to. Our list of happy clients is growing and so is our team. It’s a great time to join, so if you are looking to make a positive impact in a growing business that values family, flexibility and support, then this could be the role for you.

ABOUT THE ROLE

The Support Coordinator and Business Development Manager has two main purposes. Half your time will be managing a group of clients’ support coordination needs to ensure they receive the right support and services. Support Coordinators are the crucial link between NDIS participants and quality services and supports. The other half of your time will be driving the growth of new clients for KYD-X Support Services through outreach, marketing, networking and relationship building.

In this new contract role (initially a 6-12 month contract), you can work from home with some flexibility in your hours. You will get to work alongside a supportive team who value team work and making a difference in our client's lives.

On Offer:

Options to work from home with some flexibility in work hours - be there for the school drop off and pick up

Attractive hourly rate with ongoing access to training & development opportunities

Be part of a growing, supportive, family business

Simple KPIs (BDM part of role only)

Make a real difference in the lives of people living with a disability in South Australia!

As a Support Coordinator, you will:

Onboard NDIS participants for Support Coordination services

Develop and maintain effective collaborative relationships with NDIS participants, families, carers, advocates, and other service providers

Match NDIS participants with compatible services, supports, and programs according to their individual needs and goals

Monitor NDIS plan outcomes and expenditure in partnership with plan managers to ensure the plan remains in budget

Provide a personalised, empathetic, and responsive service and function as the main point of contact for your client base

Provide clear and accurate record keeping of case notes, information, and billing

Assist NDIS participants with the plan review process

As a Business Development Manager, you will:

Identify and develop new business opportunities and strategies that help grow the company’s services and client base

Lead the generation of new leads for our Support Coordinators through effective marketing and outreach

Build and maintain relationships with clients and partners to ensure ongoing satisfaction with our services and team

Participate in regular networking to build up the profile of the company in the market for clients and also for future Support Coordinators

Collaborate with internal teams to ensure alignment and effective execution of business strategies

Requirements:

Experience in a Support Coordination role, LAC, NDIS Planner or similar are required, or strong evidence showing your knowledge and indirect experience around the Support Coordination role

Demonstrated background in business development, marketing related activities, general administration tasks and ability to work to set tasks with tight deadlines

Qualifications in Business Development (or Sales), Community Services, Allied Health, or a disability related discipline (or working towards one) is highly regarded but not essential

We highly value applicants with lived experience of disability

Effective verbal and written communication and ability to prepare clear and accurate reports and correspondence that are appropriate for the purpose and audience

Ability to plan and manage own workload in a complex environment

High level problem-solving abilities, as well as the ability to work effectively under pressure

Strong inter-personal skills and the ability to communicate effectively with a diverse range of people and organisations

A commitment to responsiveness and delivering a truly premium support coordination experience

A current Australian driver’s license

Working with Children Check, General Employment Probity, Vulnerable Person Related Employment and NDIS Worker Check