Role & Responsibilities:
The Salesforce Technical Functional Analyst role will bridge the gap between business requirements and technical delivery, ensuring scalable, compliant, and high-performing Salesforce solutions.

• Functional Analysis & Stakeholder Engagement:

• Collaborate with business stakeholders to gather, analyse, and document functional and non-functional requirements.
• Translate business needs into detailed user stories, process flows, and solution designs.
• Conduct workshops and interviews with Superannuation Insurance domain experts to align Salesforce capabilities with industry-specific needs.
• Function as a liaison between business users and technical teams to ensure alignment and clarity.

• Salesforce Platform Expertise:

• Design and configure solutions using Salesforce Financial Services Cloud, including clients/household/related data models, and financial account structures.
• Leverage Marketing Cloud for customer journey mapping, campaign automation, and personalized communications.
• Ensure compliance with APRA and other relevant data regulatory frameworks in solution design.

• Technical Analysis & Integration:

• Collaborate with Salesforce developers and architects to define technical specifications and integration patterns.
• Support the design and implementation of MuleSoft APIs for seamless integration with core Superannuation systems (e.g., registry platforms, CRMs, data warehouses).
• Conduct impact analysis and data mapping for legacy system migration.

• Testing & Quality Assurance:

• Define and execute functional test cases and support UAT activities.
• Validate data integrity and system behaviour across integrated platforms.
• Ensure solutions meet performance, scalability, and security standards.

• Documentation & Governance:

• Maintain comprehensive documentation including solution designs, configuration guides, and integration specifications.
• Support change management and release planning processes.
• Contribute to governance frameworks and best practices for Salesforce platform usage.

Experience Sought:

About the Person:

• They are a proactive, results-driven individual who thrives in dynamic environments and takes ownership for their work.
• They bring a calm, thoughtful presence to complex situations, balancing empathy, and diplomacy with a clear, confident communication style.
• They are a true team player – who look to drive out benefits for the collective!
• Whether working independently or as part of a team, they manage competing priorities with focus and flexibility.
• They are naturally curious, open to feedback, and bring a collaborative mindset that helps build trust and momentum across diverse stakeholders.
• Their ability to connect with people, listen deeply, and translate complexity into clarity makes them a trusted collaborator and a valued contributor.

Essential Experience:

• 5+ years of experience as a Salesforce Business Analyst or Technical Analyst.
• Proven experience with Salesforce Financial Services Cloud and Marketing Cloud in Superannuation enterprise environments.
• Strong understanding of Superannuation industry processes, products, and regulatory requirements.
• Experience with MuleSoft Anypoint Platform and API-led integration.
• Proficiency in Agile delivery methodologies and tools (e.g., Azure DevOps, Jira, Confluence).
• Excellent communication, stakeholder management, and documentation skills.

Desirable Experience:

• Salesforce certifications (e.g., Salesforce Administrator, FSC Consultant, Marketing Cloud Consultant).
• Experience in data migration and transformation projects.
• Familiarity with CI/CD pipelines and DevOps practices in Sales

Please note for all Australian based contract and temporary roles, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.