About Us

Learn To Fly (LTF) Melbourne is an international flying school that offers innovative flight training programs in Hong Kong, Singapore and Melbourne where our main flight training base is located.

We embrace people with ideas and proactively discuss ways to improve how the business can be run.

The Role

We are looking for a Enrolment & Student Support Officer with hands-on experience who can provide general administration support to join our fast-growing Melbourne team.

This is a Permanent Full-Time position, commencing as soon as possible.

Responsibilities:

We're in search of a Student Recruitment / Student Support Officer to join our team. Your responsibilities include:

Minimum 2 years experience in customer service;

Follow up on leads & generate appointments;

Establishes, develops and maintains relationships with current and prospective students to generate new enrolments;

Manage and execute recruitment campaigns;

Track & Manage Sales Activity;

Proactively provide support to help enrolled students achieve their educational goals from initial course commencement through to graduation;

Advise students regarding course changes, course progress, payments, attendance compliance and campus services such as counselling;

Monitoring Course Progress that includes proactive and follow-up actions on preventive and early interventions and actions taken on all notices to affected students;

Provide and maintain a range of effective student services that support the well-being of the students;

Effective maintenance and retention of student records and documentation;

Ensure a positive and safe learning environment in accordance with our policies, procedures and regulatory bodies' standards frameworks for students;

Regular reports to CEO, RTO Manager and Student Training Manager; and

Contribute to improvements and innovation in student support programs.

Requirements:

Strong Administration Skills;

Experience in the vocational education sector is strongly preferred;

A university degree or equivalent is strongly preferred;

Ability to handle complaints and concerns sensitively;

Customer service skills to provide an excellent student experience by supporting students towards study success;

High-level administrative skills that can be applied across multiple functions;

Enjoy working with people, friendly and confident manner with a pleasant personality; and

Well presented.

What we will provide:

Competitive salary package;

Great and fun work environment; and

Free Onsite Parking.