Operations Account Manager - South East Queensland

Bayton are seeking an experienced Account Manager to run cleaning operations in the south east region of Queensland. The successful candidate will need to be driven, proactive with exceptional customer service skills and be determined to make 2025 the best year ever!

Bayton Group

The Bayton Group have been developing and improving cleaning methods to help our clients succeed since 1965. Our award winning company has grown to become one of Australia’s largest privately-owned cleaning companies. We currently provide cleaning and maintenance services to over 450 sites in NSW, QLD and VIC employing over 1000 dedicated cleaning specialists.

Our role
The Account Managers will have a portfolio of clients within southeast Queensland. The responsibilities include:

Managing the cleaning services operations of a portfolio of over 25 sites across the region.

Quality reporting, auditing and troubleshooting operational issues

Line management, training and coaching of a team of Cleaning Staff

Contract management ensuring SLA’s and QEHS deliverables are being met

Contractor and service provider management to ensure delivery of service

Allocate and distribute machinery and materials

Out of hours or weekend work may be required.

Ensure the cleaning standard on each site is exemplary through people management, coaching, and encouraging a culture of continuous improvement.

Managing client relationships with a focus on promoting the company brand in a positive manner.

Maintain and track budgets for each site

Timesheet approvals and management

Actively look for opportunities to upsell Bayton services

To Be Successful

At least 2 years previous experience as a Account Manager / Operations Manager or similar

At least 12 months experience working in the cleaning sector or similar

Excellent customer service experience

Excellent communication skills, written and verbal

Vendor / Contractor liaison experience

Proficient in the use of technology including MS Outlook, Excel

Must be self-motivated, passionate and results driven

Must have strong attention to detail

Own Vehicle and valid driver’s licence a must.

Australian Citizen or valid Right to Work.

Full compliance with all state/federal government public health mandates.

This is a rare opportunity where excellence rewards excellence. Your remuneration package includes salary + super + phone + laptop + car allowance.

Bayton is an equal opportunity employer.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

To apply please email your resume to [email protected]