About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.

Fresha is used by 120,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 13 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role overview

Given our exciting and progressive growth plans, we are looking for an additional Account Manager to come and join our global business.

Reporting directly to the Head of Account Management , and working with our Partners and our Sales and Onboarding teams, you will be accountable for building long-term relationships and driving growth (upsell/crsoss sell) & retention/monetisation of the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our dog-friendly office five days per week. Our Sydney office: Level 2, 346 Kent Street, Sydney NSW 2000

What we are looking for

Experience - We need someone that's sales focused and has experience to demonstrate that - An interest in working with small businesses s rather than large corporate enterprises is what we are looking for. You may also come from a background boasting experience in the realm of what our partners do , i.e hair salons, nail salons, barber shops, beauty etc. You will know our customer base and potentially help communicate how Fresha can revolutionise their business

Industry - SaaS, online marketplaces, or payment platforms is highly desirable but not essential

Relationship Building - You have an ability to see sales opportunities and true relationship builder

Organised - You can multitask, prioritise and manage time effectively

Curiosity - You are naturally curious and have a desire to continually grow and develop

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

Screen Call - Video-call with a member from the APAC Talent Partner (30 mins)

Skills & Experience - Video interview with Hiring Team (30-45 mins)

Presentation - In-person interview with Hiring Panel (75 mins)

We aim to finalise the entire interview process and deliver feedback within 2 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.