About Carpet Call

Carpet Call is Australia’s largest flooring retailer, and we are expanding our IT department. We are seeking an enthusiastic and self-motivated individual to join us as a Level 1/2 IT Support professional, based at our Loganlea office south of Brisbane. There will also be opportunities to travel interstate as part of this dynamic role.

The Role

As a Level 1/2 IT Support technician, you will work closely with Sales, Warehouse, Customer Service teams, and upper Management. You will receive a company phone and laptop. You will be responsible for providing first- and second-level technical support across our business.

Reporting to the IT Manager you will be working in a collaborative office environment, alongside our online/eCommerce team, inhouse programmers, and other IT support colleagues.

Current Australian driver’s licence is essential, as you will occasionally need to visit store locations and access our state-of-the-art Data Centres. Infrequent interstate travel is also required.

Key Responsibilities

· Provide first- and second-level IT support to internal staff.

· Manage tickets through the Helpdesk ticketing system.

· Install, move, and configure equipment and software.

· Conduct troubleshooting and deliver excellent customer service.

· Assist with hardware and desktop support, including MDM.

· Engage with Linux operations when required.

· Support and maintain networking equipment (switches, firewalls, routers).

· Collaborate with team members and contribute to IT-related projects.

Skills & Experience

· Previous experience in Level 1/2 IT Support.

· A team player with excellent communication and problem-solving skills.

· Great attention to detail and a strong work ethic.

· Friendly and professional phone manner, with a polished, presentable appearance.

· Ability to work independently and within a small team environment.

· Excellent written and verbal communication skills.

· Proficiency with the Microsoft Office Suite.

· Knowledge of desktop and server operating systems, including:

o Windows Server

o Microsoft 365

o Active Directory

o Microsoft Teams

o Azure

o VMWare

· Experience with hardware support and troubleshooting.

Work Schedule

Monday to Friday, 8:30 am to 5:00 pm

How to Apply

If you are interested in this opportunity and meet the prerequisites, please submit your cover letter and resume today!