Part time (38 hours per fortnight)

Maximum term contract up to 31 July 2026

Generous superannuation (up to 16.5%, conditions apply)

Health and wellbeing program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness/wellness sessions)

Free parking onsite

Access to health fund corporate discount

Great location (on Albany Highway and close to Tonkin and Roe highways)

Access to onsite gym facility (at the Civic Centre)

Hourly rate: $38.78 to $41.21 plus super

About the City of Gosnells (City)

The City of Gosnells serves a diverse community of more than 135,000 residents. The City is a large local government in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.

About this position

Join our friendly customer service team and make a real impact in a community focused organisation.

The City is seeking a dedicated Customer Service Officer to respond to resident enquiries, resolve issues efficiently, and build positive relationships across multiple channels – phone, webchat, emails and face to face.

Leverage your communication and problem-solving skills to deliver exceptional service, support a vibrant community and be part of something meaningful.

What we are looking for

To be successful in this role you will have:

Substantial experience in a similar role and a commitment to service excellence.

Professional and empathetic approach to customer service.

Strong computer and administrative skills.

Experience in cash handling.

Outstanding interpersonal skills with the ability to build relationships with a range of stakeholders.

A positive work attitude and strong work ethic.

Essential requirements

Current National Police Clearance (less than three months old) Please note: This is not essential to apply for the role but will be required at a later stage as it is an appointment condition.

In return we can offer you

A challenging and rewarding position, competitive salary, additional superannuation contributions, professional development opportunities, as well as the opportunity to work in a friendly environment and contribute to a forward-thinking Local Government.

Candidates who are deemed suitable but not appointed for this current part time position may be considered for similar roles as they arise within six months from the date this recruitment closes.

For more information or to apply visit the City’s website.

(Note: For applicants viewing this job vacancy through SEEK.com, you will be able to access this link once by clicking on the "Apply" button, or by visiting the job advertisement on our website at https://cityofgosnells.recruitmenthub.com.au/Vacancies/)

Human Resources can be contacted on 9397 3362

Applications close at 4pm on Thursday 12 June 2025.

The City of Gosnells embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people and people with disability.