? Excellent Remuneration
? Full Time / Contract
? Career Development and Certification Programs

Position Overview
We are seeking a skilled Service Consultant to lead the implementation, optimisation, and
support of New Relic's APM solutions for our clients. This role involves collaborating with
cross-functional teams to ensure seamless integration, provide expert guidance, and drive
continuous performance improvements in application monitoring.

Key Responsibilities
? Implementation & Integration: Lead the deployment and configuration of New
Relic APM in client environments, ensuring alignment with application architectures
and business objectives.
? Monitoring & Optimization: Utilise New Relic's suite of tools to monitor
application health, identify performance bottlenecks, and implement solutions to
enhance system reliability and efficiency.
? Troubleshooting & Support: Provide expert-level support for incident management,
conducting root cause analysis, and delivering resolutions to minimize downtime and
performance issues.
? Documentation & Reporting: Create comprehensive documentation, including best
practices, incident reports, and performance dashboards, to support ongoing
monitoring and optimization efforts.
? Continuous Improvement: Stay abreast of industry trends and New Relic product
updates to recommend enhancements and ensure clients leverage the full potential of
APM solutions.

This role is ideal for professionals passionate about application performance, eager to work
with cutting-edge observability tools, and committed to delivering exceptional client
outcomes.

Requirements

Qualifications
? Experience: Minimum of 3 years in application performance monitoring, with hands-
on experience using New Relic APM or similar observability tools.
? Technical Skills: Proficiency in configuring and managing APM tools, interpreting
performance metrics, and implementing monitoring solutions in cloud and on-premise
environments.
? Problem-Solving: Strong analytical skills with the ability to diagnose complex
performance issues and devise effective solutions.
? Communication: Excellent verbal and written communication skills, with the ability
to convey technical information to both technical and non-technical stakeholders.
? Certifications: New Relic Certified APM Practitioner - Associate (APA) certification
is preferred.

Preferred Qualifications
? Cloud Platforms: Experience with New Relic, AWS, Azure, Kubernetes
Certifications or Google Cloud Platform.
? Experience with: Splunk, Elastic and a infrastructure as code (IaC) tools like
Terraform or Ansible.
? Scripting: Familiarity with scripting languages such as Python, Ruby, or JavaScript
for automation and customization tasks.
? Collaboration Tools: Experience using collaboration and project management tools
like Jira, Confluence, or Slack.
? Familiarity with: CI/CD pipelines and DevOps best practices.

Benefits

? Excellent Remuneration
? Full Time / Contract
? Career Development and Certification Programs

Work Environment
? Location: Flexible, with opportunities for remote work. Occasional travel may be
required for client engagements.
? Team Dynamics: Collaborative environment working alongside development,
operations, and support teams to deliver comprehensive APM solutions.