About the role

We have an exciting opportunity for a Senior Service Coordinator to provide leadership and operational oversight in the coordination of home care and community-based services to support older people to live safely and independently in their homes.

The position is responsible for ensuring service delivery is timely, responsive, and aligned with individual client needs, while meeting all regulatory,
quality, and organisational standards.

The Senior Service Coordinator will work closely with Care Managers, service providers, and clients. The role will coordinate effective communication across all stakeholders, oversees workflow and service requests, and ensure accurate and timely documentation in client systems. The role is also accountable for incident and risk reporting through platforms such as ionMy, monitoring compliance with Aged Care Quality Standards (ACQSC), and supporting a culture of continuous improvement and client satisfaction. This successful incumbent will provide guidance to service coordination staff, contribute to performance reporting, and support the operational readiness of the service.
Some of the main responsibilities of the role include:

• Provide mentoring and day to day management to Service Coordinators, and undertake regular staff supervision meetings and documentation
• Support career development reviews and performance management of Service Coordinators
• Promote a culture of teamwork and accountability
• Manage and support the rostering team to ensure accuracy, timeliness, and responsiveness to service demands.
• Apply a continuous improvement approach to MiCare service delivery and program development
• Assist in the development of workforce planning
• Monitor and respond to roster gaps, cancellations, and emergencies in a proactive and client-focused manner
  

Qualifications

• Certificate IV or above in Aged Care, Community Services, Business Administration or Leadership.

Skills & Experience

• Previous experience in rostering/scheduling within aged care, community care or similar environment
• Strong leadership skills with experience mentoring a small team.
• Excellent communication and interpersonal skills
• High level of attention to detail and ability to manage competing priorities
• Sound knowledge of relevant aged care legislation, standards, and workforce awards.
• Proficiency in client and rostering systems (e.g., AlayaCare,).
• Demonstrated knowledge of Microsoft suite of programs including Excel, Word and Outlook
  
• Ability to speak multiple languages highly desirable.
  

Why MiCare?

• $73,803 p/year ($37.35 p/hr) + 11.5% Superannuation
• Save on tax with generous salary packaging benefits -Novated
  leasing, general living expenses, regional area benefits, meal
  entertainment, Holiday Accommodation and Venue hire
  Employee wellness portal – access great discounts
  Achieve work life balance - WFH/Office in Kilsyth
• Family friendly, work/life balance workplace
• Rewarding role providing leadership and operational oversight to support older people to live safely and independently in their homes.
• Support a culture of continuous improvement and client satisfaction.

About us

MiCare is a non-profit providing services to people from a range of diverse backgrounds in the areas of aged care, home care, retirement living and migrant services. We are here for everyone and believe that all people have the right to be respected and their differences celebrated.

To be considered for this role you must be an Australian or New Zealand
Citizen or permanent resident.

The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 19 Vaccinations.

How to apply ...
Please submit a copy of your Resume and complete your work history and
education information on the application page (you are encouraged to read
the position description before applying, and detail any certificates and
licence(s) information under the education section), and we’ll be in touch. We
will be interviewing before applications close so don't delay sending in
your application. Applications close on the 1st June 2025.

If you meet the above criteria and you’re interested in contributing to an
organisation that values the highest level of quality in everything it sets
out to achieve, we want to hear from you!

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is
reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability